Avoid these plumbers at all cost

DO NOT USE THIS PLUMBER. I called out JPS General Plumbers one evening for a problem with my toilet. They arrived within 45 minutes…this is where the positives end. On arrival, all the plumber did was give the toilet a shake. I was then horrified to be given an invoice of £520 for a job which took under 15 mins and without tools (and for which they had refused to give me a quote). To make matters worse, the engineer said that he could not leave until the invoice had been paid which I found very threatening. It was late at night and I had a stranger in my flat so I felt I had no choice but to pay. Now they won’t even respond to letters or emails….AVOID THIS COMPANY AT ALL COSTS.

when you called them did you ask them how much they charge when you explined the problem? Also after hours call outs are always more expensive whatever the issue.

You could report them to the trading standards (?) department at the council.

Their general approach does not sound acceptable at all, quite apart from the actual charge.

Any call out charge should have been told to you upfront when you phoned them.

As they intimidated you it needs to be reported to the police.