Warning: East Dulwich Taxis minicabs

[AWoll]

Hi all

Just wanted to share my experience with East Dulwich Taxis. Hopefully, my account will save some of you a lot of stress (I wish someone would have warned me!)

Essentially, if you want a reliable taxi company DO NOT USE East Dulwich Taxis. The most horrific taxi experience I ever had. Booked and PREPAID a taxi a day in advance to go to Heathrow. Operator then decided to cancel it last minute because I didn't pick up the phone when he called to confirm if I still need it (even though I already paid for it!!!). When they finally sent a driver he went to the wrong address - and was waiting there (!) instead of calling me. By the time the car arrived they were 30 min late! And when I thought it can't get any worse the driver had to stop at a petrol station to refuel. Unfortunately, I was totally at their mercy as I was traveling with a toddler and needed a car seat, so couldn't just go for an Uber or AdLee. Prices may be cheap but if you want a reliable taxi don't use this one. It's hardly surprising that they done give customers the option to review them on Google.

Anna

[Callie]

I've had pretty much the exact same experience as you in the past with another cab company. Its very frustrating when you book ahead & then everything goes wrong on the day. Can't say I've ever heard of East Dulwich Taxi.I mostly use Keene or Uber, although these sort of things can happen with any cab company depending on what happens on the day - which driver you get, traffic, weather etc. Unfortunately booking up ahead does not guarantee everything will go smoothly, it is important to you but just another regular booking as far as they are concerned.

[Chief]

Keen are excellent - always 100% reliable!

[Penguin68]

Keen are excellent - always 100% reliable!

In my experience 99 times out of a 100 - the one time they did let us down (a driver lied to dispatch about where he was and how long he would take to get to us) we missed a train and had to buy full price tickets for the out journey (and a breakfast which our first-class deal tickets would have got us) - however, after a certain amount of too-ing and fro-ing Keen did compensate us for the loss - so we weren't in the end out of pocket, if still somewhat discombobulated. But this was a rogue driver and not the organisation itself, so I would still endorse your recommendations.

I would recommend for travel to airports BA Transfers. They are competitive as regards costs and only let us down on one pick-up (to get home from the airport, so no danger of missing a connection) where their designated driver was caught in a major traffic accident hold-up on the M25. They found another driver locally and we were only 30 minutes waiting for a car. Again, they weren't at fault (force majeure) and did resolve the problem.

[Countrlass22]

Thanks for sharing

We have found peckham ryes south east cars to be very good on train station drop offs always on time reliable friendly good price to.

Also keen we used them after surgery trip back from hospitals very kind efficient drivers.

Reasonabke orice used from kent hospital back to london reliable.

[ianr]

I don't think the name East Dulwich Taxis minicabs uniquely identifies a single firm. If you want to do so, perhaps you should include details such as office address, phone numbers or website URL.

[AWoll]

Hi Ian

I think you will find that East Dulwich Taxis does indeed identify a specific company if you Google it. But if it is still not clear then here's their website:

http://www.eastdulwichtaxis.co.uk/