Issues with Virgin Media - anyone having similar problems?

[isnottropical]

Nothing at all this evening near Goose Green - it's getting ridiculous

[KidKruger]

spent 9 mins on phone to them this eve being passed from pillar to post.

I was eventually offered ?3 back-compensation for the last 2 weeks which have been predominantly a total nightmare.

Eventually I spoke to someone who paid ?72 compensation immediately.

I also cancelled phone and TV.

I now have a rolling one-month for broadband only at 70Mbs, with no tie-in (due to the 'high utilisation' issue in SE22 area).

Let's see how that goes.

[pilsbury]

KK who did you speak to / ask for to get that compensation?!v well done!

[KidKruger]

I just argued the case politely (I've had a lot of hassle the last few months and have been saved by buying extra data GBs on my mobile) with each person I spoke to.

Just had an email from Virgin confirming the new 'package' and they HAVE charged me the ?14.99 activation fee which they'd told me they would make sure is NOT applied (as part of compensation). So I guess I'll be back on the phone to them tomorrow. Shame because the last guy I spoke with sounded like he actually knew something, hopefully just an innocent mistake on his part.

[KidKruger]

Got that set-up fee back and now running BB only (no TV service no phone service) for ?28pm.

It seems faster (70Mb v 20Mb), but I don't know how to measure it.

Not bothered about freeview / antennae - it's all a load of old poo IMO.

[Holmdeneresi]

We complained to Virgin this morning who confirmed that there is indeed a problem with the wires in the area which won't be fixed until "the end of March". They offered a 50% reduction on our ?25 per month BB charge until then (so ?25 in total) so we then pushed for a retrospective refund to cover prior periods of poor service and were offered 3 months worth (so an additional ?37.50) payable immediately. Worth a 10 minute phone call.

[KidKruger]

Bear in mind the 'end of March' story is just that, something which may or may not occur - and 'fix' comes in many flavours, the most obvious being 'partial', 'temporary' or 'tactical'.

[Penguin68]

Bear in mind the 'end of March' story is just that, something which may or may not occur

No, there is certainly an end of March, every year - just not clear which year their 'promise' may refer to...

[alex_b]

Up and down like a yo-yo today in SE15

[rendelharris]

Same here (in SE15) - speed down to 15mpbs (from 60) and dropouts every ten minutes or so.

[dimples]

Just so fed up with it here too , we are in belvoir road and it's cutting out continuously for about a month now ! Will complain again !

[KidKruger]

interestingly when I called-up saying I wanted to leave, besides upgrading me from 20Mb to 70Mb Virgin said they'd 'make a coupe of tweaks' to ensure I don't get intermittent service from now on.

For the first time in several months I've had a week of uninterrupted broadband - which is actually feeling like a novelty.

So perhaps it's worth asking to be put through to the team to go through the wanting to leave routine, they seem to ask why what's up and try to fix it, maybe it's possible for your area too ? Just a suggestion

[pipsky2008]

KidKruger Wrote:

-------------------------------------------------------

> interestingly when I called-up saying I wanted to

> leave, besides upgrading me from 20Mb to 70Mb

> Virgin said they'd 'make a coupe of tweaks' to

> ensure I don't get intermittent service from now

> on.

> For the first time in several months I've had a

> week of uninterrupted broadband - which is

> actually feeling like a novelty.

> So perhaps it's worth asking to be put through to

> the team to go through the wanting to leave

> routine, they seem to ask why what's up and try to

> fix it, maybe it's possible for your area too ?

> Just a suggestion

Were you under contract when you had this conversation with Virgin ?

[KidKruger]

I don't think so.

but if they're messing-up the service you've a right to leave - make mucho noise and say you can't take it any more, whatever it takes to get them to genuinely consider that you're leaving.

[lavender27]

hi, has virgin media gone down tonight? anyone else had any problems with it?

[fuzzyboots]

Yes Lavender- my speed is ridiculous. Down to 0.44 Mbps!

Fed up.

[lavender27]

I was having difficulty logging on to emails but they seem to have fixed the problem, I gave them a ring last night and they did a ten minute check and must have found the problem and rectified it. I have the number if you want it?

[ED Light]

Just switched to BT in February, due to the problems with Virgin.

Much quicker, no more drop outs of wifi affecting vpn, much more user-friendly tv interface (and quick),

?20 less per month. Good move - would certainly recommend

[TheCat]

Virgin broadband been shocking this week, hasn't dropped out altogether, but been very intermittent, particularly in the evening (much worse than usual)....just me? Or others getting similar?

[Toffee]

Hi. I've been experiencing similar problems, not just with broadband but also with TV service. My catch up TV seems non existence, ditto TV guide.

[ribrob]

Where abouts in ED are you @thecat?

TheCat Wrote:

-------------------------------------------------------

> Virgin broadband been shocking this week, hasn't

> dropped out altogether, but been very

> intermittent, particularly in the evening (much

> worse than usual)....just me? Or others getting

> similar?

[Toffee]

I am at the top end of lordship lane, not far from the library, frien Road.

[TheCat]

Beauval road.

[Tractorlad]

Well well well! Sound familiar anyone?

http://www.bbc.co.uk/news/technology-40504354

[Pootle]

Our Virgin Media broadband on CPR has been down since Monday. Call centre says it's an area-wide problem and will take a week to fix. Anyone else without service?