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One of the thingy plates that heats up (don't know what they're called) broke on mine and I got the spares to fix it from the electrical shop that used to be where Cafe Nero is now. I know the shop hasn't moved far but I'm struggling with the name - someone else on here will remember.
Go into MooToo on Lordship Lane and ask for Maggie. She will give you the contact details of their repairs people. I bought my Dualit kettle from Maggie when she owned MadCow on Park Hall Road about ten years ago, and she subsequently organised for it to be fixed when it broke. Maggie is the oracle when it comes to this type of thing.

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