Jump to content

La Surma delivery

Nelson

By Nelson
in General ED Issues / Gossip

 Share

Recommended Posts

Nelson

Nelson

Posted
Posted

Tonight we placed an order with them for a curry. We were very disappointed after receiving the order to find that there were things missing. We then phoned them back only to be ask about the missing items, a curry and a bread. We were then told we didnt order the extra curry and bread.

But after finally saying that they would redeliver the order they also said they would and charge us for the effort and their mistakes.

One hour later the missing items appeared at our door and had gone up by twice the amount. The delivery man said the owner was taking the orders and was the unhelpful person who said he would charge the extra and take back the curry that they wrongfully delivered.

Very disappointed with them as we having being using this curry house for over four years. To top things off the curry was oily and not that great.

I would now say to think twice before using them as they clearly do not value the locals custom.

Link to comment
https://www.eastdulwichforum.co.uk/topic/7008-la-surma-delivery/
Share on other sites
Ann

Ann

Posted
Posted
I presume you mean Surma House on Lordship Lane? I've had problems with their deliveries but they have been prompt with correct order when called. However I would add that I think the quality of food has gone down recently. Like the OP, we have used them for years to the point that when I give my order he tells me my address! I wonder if they've got a new chef? Tempted to use another Curry House.
Mick Mac

Mick Mac

Posted
Posted

Ann Wrote:

-------------------------------------------------------

I would add that I think the quality of

> food has gone down recently.


Yes - we have stopped using them, their quality has gone significantly downhill.



Like the OP, we have

> used them for years to the point that when I give

> my order he tells me my address!



This just means they have the incoming call number linked to their address database.

silverfox

silverfox

Posted
Posted

reetpetite Wrote:

-------------------------------------------------------

> I can second Spice Republic delicious food and

> excellent service, just love how they label each

> dish. Best Indian takeaway I've had.



Your culinary contribution worries me - if you need labels you don't know what your eating. Do your wellies have a L and R on them and are they on the correct feet?

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
  • Advertise Here

  • Latest Discussions

    • PickledPorcupine
      Derelict Grove Tavern - who to contact?

      By PickledPorcupine · Posted

      Im well aware of the The Castle (which i like) and The Hill (not so much). Neither do cheap food, or in fact any food at all apart from crisps. The Royal Legion Club is not a pub but a members club in what looks like a house from the outside, with a bar. I doubt they do food either, but 'you're welcome' to correct me on that.  Also anyone suggesting the Fox on the Hill, in Camberwell, i would suggest its better staying away. The place was an absolute shambles the other Sunday when it was sunny. The bar staff genuinely knew nothing about working behind a bar or even pouring a pint. It would have been amusing if we didnt have to wait 25 minutes for a drink. And thats without joining the ridiculous queue that muppets form around the pub. There were a lot of pissed off people in the pub and garden, and plates and plates of food just left on the side of the bar where people had given up receiving it having waited over an hour for it, and presumably initiated a chargeback via their bank.  
    • Han92-ED
      EDT - Under Refurbishment

      By Han92-ED · Posted

      Went to the EDT last night for their 50% off menu launch and it was delicious! Their starters were excellent - we had the aubergine & the Korean chicken, highly recommend 🤩 it’s definitely more on the pricier side now food-wise,  but has a lovely vibe still as a pub one side and then a restaurant the other side (similar to The Palmerston). Looking forward to going back ☺️
    • localeco
      WANTED - clothes rail

      By localeco · Posted

      Heavy duty clothes rail ideal, thanks!
    • Angell34
      Derelict Grove Tavern - who to contact?

      By Angell34 · Posted

      I live opposite the Grove and it’s an eye sore and a fire hazard. Dulwich Estate should be ashamed of how they’ve let building just go to ruin.  The skate park is a great edition. The creativity behind the build is to be commended. It’s always in use and there is normally a young woman in a high viz clearly rubbish and picking up trash, so it’s well looked after. The fact that parents bring their little ones here to use the skate park shows it has a purpose in the community.  Unfortunately very late at night it’s used as a “party drinking zone” probably by people completely unrelated to the park. Last Saturday at 2am the music was blaring and you could hear the noise - incidents like this do cause an issue but it’s not the parks fault.  We’ve already had 1 homeless chap living in that space and setting fire to it and that’s my main concern, that there will be a huge fire and someone will be injured or killed. Maybe Dulwich Estate wants it burnt down and declared derelict so then they can do what they want with the land - as I understand there is a “will covenant” regarding what they can do with it.  

East Dulwich Forum

Established in 2006, we are an online community discussion forum for people who live, work in and visit SE22.

Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...