Anderson's & Co, Bellenden Road: the customer is never right

[Robin Friday]

I had to return a coffee cake with a hair stuck to the icing. The replacement slice was much smaller, but when I questioned this I was given a very firm and defensive retort that the original slice was oversized, and generally made to feel that I was being impertinent for even questioning it. The proprietor in particular seems to think that customers should be grateful that she allows them to part with their money in her shop. She dissmissively offered me a ?1 discount on the cake (after three of us had eaten lunch), as though that was what I was after. No sense at all that it might have been disgusting to have faced a hair on the cake in the first place, nor that it might have been awkward and difficult to have to complain. I left with a bad taste in my metaphorical mouth, and won't be going back.

[monkeylite]

The last time I visited the lady was extremely rude. As there are far better coffee shops in Peckham and South East London as a whole, I haven't been back since.

[Jeremy]

We go there quite a bit and always find it friendly, if a little cramped. The coffee is good.

The cake is home made and cut by hand, you can't expect all pieces to be identical..

[lozzyloz]

I love this cafe. The owner can be a little testy (once looked at me with daggers when I asked for more black pepper) but that's part of the character rather than some bland Starbucks/Costa. Great coffee, excellent food prepared on the premises and superb sausage rolls.

[Mustard]

I am looking forward to the opening of Peckham Rye branch of Rosie's, her first place is in Brixton Village.

The last time I went past Anderson's, one Saturday evening, it was empty both outside in the front, and inside as far as I could see.

[peckham_ryu]

I have breakfast in here often. Always found the service highly efficient and attentive (not to mention attractive...). Great to relax out back in the cool little garden, or to sit up front to witness the morning's inevitable road rage with smug schadenfreude and an americano.

I have yet to offend the owner, although I am left in little doubt about how bizarre she finds my habit of paying by contactless card without bothering to remove it from my wallet. I'll try harder next time I'm in.