Station Manager Corner

[Eileen]

skidmarks Wrote:

-------------------------------------------------------

> Does the forecourt outside Peckham Rye come under

> your remit or LB of Southwark? The paving has sunk

> here and needs rebedding with falls towards the

> gullies. There was a small lake outside the

> entrance yesterday after the rain.

I think it is neither. Southern?s remit stops at the ticket hall entrance and Network Rail owns the forecourt and buildings up to the main public roads. A couple of years ago we campaigned successfully to get Southwark Council to take over the cleaning contract and so they are responsible for cleanliness. Not sure how to get the paving sorted. Maybe it would be good for you to report it to the Council community wardens who are supposed to keep an eye on the forecourt because of the cleaning contract. Their email is nunhead&[email protected] Maybe Barry could say if there is another channel worth investigating.

[ruffers]

SMBJones Wrote:

-------------------------------------------------------

> hi

>

> I have faulted this again, I do not understand why

> this light keeps faulting. I have stated to my

> facilities dept that the electrical engineers must

> investigate the cause

>

> This is on a 4 hour call out

>

> Hopefully we can get this rectified once and for

> all

>

> Barry

>

>

> ruffers Wrote:

> --------------------------------------------------

> -----

> > Top man as ever Barry.

> >

> > Just a little note the light by the steps down

> at

> > East Dulwich is still not working. Not

> disastrous

> > as it is but if the other goes we're back to

> pitch

> > black.

Both working this morning so fingers crossed... ya

[SMBJones]

Good evening, Feet on Seats announcements will commence tomorrow morning

In addition I have noticed that this information is now on our new posters displayed at stations

Fingers crossed this will help

Barry

[ruffers]

I think somewhere in this thread, ages ago, someone asked if the estate agents ad for what were new flats on the way up to platform 2(?) (away from London) could be got rid of.

For whatever reason that's now become a petty annoyance every day - can it go?

NB Barry - Please take the fact that I'm worrying about such a minor thing as a testimonial of sorts to all the good stuff you've been doing!

[Eileen]

SMBJones Wrote:

-------------------------------------------------------

> Good evening, Feet on Seats announcements will

> commence tomorrow morning

>

> In addition I have noticed that this information

> is now on our new posters displayed at stations

>

> Fingers crossed this will help

>

This is FANTASTIC news! Thank you. I look forward to hearing it for the first time. Let's all report what effect it has!

[Milo]

Hi Barry,

Someone may have requested this already (as this thread is now 18 pages!); are there any plans to build a covered waiting area at East Dulwich station, it's very cold in the mornings now and the platform is so high the wind is strong.

Thanks for listening.

[the-e-dealer]

When I requested this for Nunhead - the next day I got an email saying no . And they cut down the Trees along the cutting - making it windier! - I'm sure your guy isnt like that though!

[peckhamboy]

Barry - any chance that the speaker volume on the LB-bound platform could be turned up? I was no more than ten feet from the speaker this morning, downwind of it, and still couldn't hear the announcements properly. I know it's a bit of a balancing act between being able to hear the announcements on the platform and not getting complaints from the nearest houses, but i reckon there must be a way to go before they can hear the speakers if the sound isn't going ten feet with a favourable wind.

[SMBJones]

Sorry Ruffers, this should have gone ages ago, I will get my team to sort this, hopefully by Monday

Regards

Barry

ruffers Wrote:

-------------------------------------------------------

> I think somewhere in this thread, ages ago,

> someone asked if the estate agents ad for what

> were new flats on the way up to platform 2(?)

> (away from London) could be got rid of.

> For whatever reason that's now become a petty

> annoyance every day - can it go?

>

> NB Barry - Please take the fact that I'm worrying

> about such a minor thing as a testimonial of sorts

> to all the good stuff you've been doing!

[SMBJones]

Hi

There are proposed works under the NSIP (National Stations Improvement Programme)to carry out works at East Dulwich including shelters. I am already dealing with this (short term solution) and will post accordingly

Regards

Barry

Milo Wrote:

-------------------------------------------------------

> Hi Barry,

>

> Someone may have requested this already (as this

> thread is now 18 pages!); are there any plans to

> build a covered waiting area at East Dulwich

> station, it's very cold in the mornings now and

> the platform is so high the wind is strong.

>

> Thanks for listening.

[SMBJones]

Hi

When the new speaker is placed at East Dulwich (see previous posts) I will ask the guys to test each of the speakers and ensure that passengers can hear all the announcements

Regards

Barry

peckhamboy Wrote:

-------------------------------------------------------

> Barry - any chance that the speaker volume on the

> LB-bound platform could be turned up? I was no

> more than ten feet from the speaker this morning,

> downwind of it, and still couldn't hear the

> announcements properly. I know it's a bit of a

> balancing act between being able to hear the

> announcements on the platform and not getting

> complaints from the nearest houses, but i reckon

> there must be a way to go before they can hear the

> speakers if the sound isn't going ten feet with a

> favourable wind.

[SMBJones]

Hi

I am the man that listens and acts within my power as Station Manager to ensure good customer service is delivered!

Regards

Barry

the-e-dealer Wrote:

-------------------------------------------------------

> When I requested this for Nunhead - the next day I

> got an email saying no . And they cut down the

> Trees along the cutting - making it windier! -

> I'm sure your guy isnt like that though!

[peckhamboy]

Thanks Barry

SMBJones Wrote:

-------------------------------------------------------

> Hi

>

> When the new speaker is placed at East Dulwich

> (see previous posts) I will ask the guys to test

> each of the speakers and ensure that passengers

> can hear all the announcements

>

> Regards

>

> Barry

>

>

> peckhamboy Wrote:

> --------------------------------------------------

> -----

> > Barry - any chance that the speaker volume on

> the

> > LB-bound platform could be turned up? I was no

> > more than ten feet from the speaker this

> morning,

> > downwind of it, and still couldn't hear the

> > announcements properly. I know it's a bit of a

> > balancing act between being able to hear the

> > announcements on the platform and not getting

> > complaints from the nearest houses, but i

> reckon

> > there must be a way to go before they can hear

> the

> > speakers if the sound isn't going ten feet with

> a

> > favourable wind.

[FluffyGalore]

Hi Barry

Just wondering, what's going on with the 7:51 frm ED to LB in the mornings please; there's only ever six carriages these days and it's sardine central. Could we have some more carriages please? It's a rush hour train and it's a scrum to get on.

Thanks!

[Weegee]

Hi Barry

What are the opening times for East Dulwich station over Xmas and New Year please.

[SMBJones]

Hi

There are no Ticket Offices open on Christmas Day or Boxing Day, normal opening hours will commence from Monday 28th December right through to 3rd January. 1st January will be Sunday hours.

May I also take this opportunity to suggest for those renewing season tickets and state that Monday 4th January will be exceptionally busy, my clerks will be informed this week that they can renew season tickets 2 weeks before the expiry date of the current ones. It maybe a good idea to renew during the festive season so you dont have to spend time queuing on the 4th.

I am also posting the Christmas/New Year services for those who missed it before and they are as follows

Christmas Eve Thursday 24 December - normal service but with an early service shutdown

? Christmas Day Friday 25 December ? a half-hourly Gatwick Express coach service (non-stop) will

operate during the daytime. No other Southern services will operate.

? Boxing Day Saturday 26 December - Gatwick Express every 30 minutes calling at East Croydon, hourly

Victoria to Brighton service (not calling at Clapham Junction), London Bridge to East Croydon via

Norbury service every 30 minutes and London Bridge to East Croydon via Sydenham service every 30

minutes.

? Sunday 27 December ? A normal Sunday service with rail replacement buses between Balham and

West Croydon plus an additional hourly service between London Bridge and Redhill, calling at Norwood

Junction, East Croydon, Purley, Coulsdon South and Merstham.

? Monday 28 December ? A Saturday service will operate, with buses between Balham and West

Croydon. Evening Victoria to Horsham via Redhill services will run to / from London Bridge.

? Tuesday 29 to and Wednesday 30 December - A Saturday service will operate.

? New Year?s Eve Thursday 31 December ? A Saturday service will operate.

? New Year?s Day Friday 1 January 2010 ? A Sunday service will operate. There will also be 13 ?free?

services between Victoria and East Croydon every 20 minutes from 0105 until 0505 (calling all stations)

running on behalf of Transport for London. Buses replace trains between Balham and West Croydon

and there will also be an additional hourly service between London Bridge and Redhill.

? Saturday 2 January onwards - A normal level of service will operate, with services amended for planned

engineering work as required.

Hope this helps

Barry

Weegee Wrote:

-------------------------------------------------------

> Hi Barry

>

> What are the opening times for East Dulwich

> station over Xmas and New Year please.

[Moos]

Hi Barry

This is the time of year that lots of us get appraisals and ha ha maybe pay rises. Does this apply to you?

I know I'm only one of many forumites extremely grateful for the intelligent, creative and responsive way you have used the forum to help customers. Is there a way in which we could communicate this to your managers? Good work is a reward in itself, but rewards are nice too...

Best

Moos

[Peckhamgatecrasher]

Oh Moos, darling Barry is much too modest for that (I tried it several pages back)

Only way is to go over his head. The MD of Southern is Chris Burchell. He may be contacted here: [email protected] or

Go Ahead House

26-28 Addiscombe Road

Croydon

CR9 5GA

Might as well go straight to the top!

[Moos]

Good thinking, PGC. I did see your note before (and I think there have been others) but thought an additional prod might help!

[SMBJones]

Ruffers

Pleased to report that irritation has now gone! The sign was removed this morning

Regards

Barry

ruffers Wrote:

-------------------------------------------------------

> I think somewhere in this thread, ages ago,

> someone asked if the estate agents ad for what

> were new flats on the way up to platform 2(?)

> (away from London) could be got rid of.

> For whatever reason that's now become a petty

> annoyance every day - can it go?

>

> NB Barry - Please take the fact that I'm worrying

> about such a minor thing as a testimonial of sorts

> to all the good stuff you've been doing!

[peckhamboy]

What on earth are you doing? If you go telling Barry's bosses how great he is, he'll only go and get promoted and moved out of the area. Keep quiet and keep Barry!

We could always start a forum collection to replace the pay rise he would have otherwise got....

Peckhamgatecrasher Wrote:

-------------------------------------------------------

> Oh Moos, darling Barry is much too modest for that

> (I tried it several pages back)

>

> Only way is to go over his head. The MD of

> Southern is Chris Burchell. He may be contacted

> here: [email protected] or

>

> Go Ahead House

> 26-28 Addiscombe Road

> Croydon

> CR9 5GA

>

> Might as well go straight to the top!

[Peckhamgatecrasher]

Whoops!

[SMBJones]

You are all so very kind, however for the record I am not going anywhere!!

Barry

peckhamboy Wrote:

-------------------------------------------------------

> What on earth are you doing? If you go telling

> Barry's bosses how great he is, he'll only go and

> get promoted and moved out of the area. Keep quiet

> and keep Barry!

>

> We could always start a forum collection to

> replace the pay rise he would have otherwise

> got....

>

>

> Peckhamgatecrasher Wrote:

> --------------------------------------------------

> -----

> > Oh Moos, darling Barry is much too modest for

> that

> > (I tried it several pages back)

> >

> > Only way is to go over his head. The MD of

> > Southern is Chris Burchell. He may be contacted

> > here: [email protected] or

> >

> > Go Ahead House

> > 26-28 Addiscombe Road

> > Croydon

> > CR9 5GA

> >

> > Might as well go straight to the top!

[GregI]

I thought this might be of interest to some. Southern are currently looking for around 1000 or so passengers to take part in a virtual Passenger Panel. There's been some really valuable contributions on here already.

Passenger Panel

[pmcmullan]

I'm curious to know why all trains arriving on platform 1 at Peckham Rye have to pull in so far away from the stairs? I'm guessing it's something to do with the signals the driver sees.

It is a particular problem in the evening when there is a bottleneck with so many people getting on and off. If the carriages stopped where there was space on the platform rather than by the waiting room, you have much quicker loading and unloading times. It cannot possibly be safe having the guards blowing the whistle and the doors shutting when people are still trying to get on.