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Your tone is so critical it’s not going to be helpful at such a meeting is it? -
A few questions to think about for the patient participation meeting at the practice 1. The FHRGP Website Why aren't the staff's names and job titles listed on the site as they used to be, and like other practice's do? 2. Allocation of appointments Why is it practically impossible to see a GP at this practice? Why are you GP's, if you do not want to see patients face to face? The pandemic is long over, you're supposed to be providing a service to your patients,, but you rather do telephone consultations, patients want to be able to see their GP, why is this? Why do you send patients to the Tessa Jowell centre to see a GP? How many doctors work Full time at this practice? Why do doctors only do three days a week working for the practice, not a full week? Why does the practice not offer a walk in morning and afternoon surgery as the previous GP on Forest Hill Road used to offer till he retired? 3. Accessing non-urgent care Thought that was what the surgery was supposed to offer!! 4. A named GP My named GP keeps on changing, must be on the 5th one by now! Are the GP's fully qualified as GP's or are they part trained associate GP's? 5. Staff name badges 6. Face to face appointments Why is it like walking through treacle to get an appointment, only to be told if you are fortunate to get an appointment that it is with a GP at the Tessa Jowell centre? How many patients in Q1 - Q4 of 2024 have had a face to face appointment with a GP at FHRGP? How many patients in Q1 - Q4 of 2024 have been referred to see a GP at Tessa Jowell Centre? And why is that? How many patients have had a home visit in Q1 - Q4 of 2024 ? 7. Older patients and apps Why not offer to help patients get the NHS app? 8. The long term plan Are you planning on closing this practice? It seems that GP's here do not want to see patients, but rather refer them to see other clinical staff here, Why is this? 9. A patients’ questionnaire We can do the questionnaire right here and now, no need to post one out. Do you have confidence in the Management and Leadership of the practice? Does the practice meet your clinical needs? How can the practice improve what it offers its patient's? Why are the resources of the practice not being fully utilised, there is so much unused and wasted space that could offer patients more services, i.e bloods, ultra sound scans, minor surgery unit? -
I guess the beauty is in the eye of the beholder. I'm going to go out on a limb here and say I think trees laid bare without their clothes on always look attractive to me -
Avoid Foxtons. Horrendous experience with them last year.
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