Jump to content

Anyone experienced a problem with the shop Mrs Robinson? (Lounged)


Recommended Posts

@ Louisa - I'm not suggesting the shop staff were in the right and it would piss me off if that happened but I'd bring it to their attention rather than just leave. I'm well aware what good customer service is. But hey, according to you I'm just a middle-class snob who for some weird reason likes to subject myself to poor customer service and over-priced tat with a smug sense of self-satisfaction. Or something along those lines.



PS. the few times I've been in there and once or twice even bought something they've been fine.

alethea Wrote:

-------------------------------------------------------

> so is the verdict get rid of mrs robinson and

> replace with a pound shop? Oh but no marker pens.



hell no - I prefer spectacularly bad customer service with my marker pens - which I think Lordship Lane is already amply catered for. Oh wait, did I read a thread saying they're selling up?

snorky Wrote:

-------------------------------------------------------

> Ive experiened a problem with the Shop Mrs

> Robinson - my problem is that its crap and its

> still in business



This seems to be the exact same problem that I experienced too! Where can I make a formal complaint?

:/

Well this thread has become a bit heated, not sure why.


I haven't had any significant problems in any of the shops in ED but don't buy too much as most places charge too much by comparison with similar goods in other locations. As far as customer service ED is the same as pretty much everywhere else in the UK when it comes to woeful customer service. This applies especially to boutique shops where it seems they are doing you a favour just being there. It's just the way it is, I accept it like I accept the rubbish weather, I know I don't have to stay.


In defence of some of the posters above who get jumped on for suggesting ED is snobbish....since ive been in ED (about a year) I have to admit there is an "air of snobbery" in the place and I suppose that reflects what the residents of SE22 think of their little patch. Maybe I even add to it myself unconciously but surely we can laugh at ourselves a little and not get defensive?

I agree with some of what you say EDdownunder, but take umbrage to your lofty assertion:- "It's just the way it is, I accept it like I accept the rubbish weather, I know I don't have to stay."


Are you saying the weather 'Down Under' is great, compared to our 'rubbish weather'. Everytime I have been 'Down Under' I have found the heat unbearable - and found it hilarious how everyone there moans about it being 'too hot'. Personally I would rather be in a climate more akin to my pale skin. Or at least a climate which did not have humid, sweltering, blistering heat. But then I find beaches terribly boring.


And incidentally, so you know 'you don't have to stay'....well, does anybody have to stay anywhere? And the customer service in this country is not 'woeful' everywhere. What an ignorant assertion to make.


As for the small shops, even though many are not to my taste - and not within my price range (I agree with you that many are far too expensive) - I wish them well in this 'woeful' economic climate. Someone very close to me has just lost his job in one of the small firms locally and I would not wish this on anyone.


Back on topic, I have been in Mrs Robinson a few times and never bought anything as I don't like nick nacks/trinkets/ornaments for the house, preferring to use the local freecycling service due to my poverty stricken state.

Lizziedjango Wrote:

-------------------------------------------------------

> I agree with some of what you say EDdownunder, but

> take umbrage to your lofty assertion:- "It's just

> the way it is, I accept it like I accept the

> rubbish weather, I know I don't have to stay."

>

> Are you saying the weather 'Down Under' is great,

> compared to our 'rubbish weather'. Everytime I

> have been 'Down Under' I have found the heat

> unbearable - and found it hilarious how everyone

> there moans about it being 'too hot'. Personally I

> would rather be in a climate more akin to my pale

> skin. Or at least a climate which did not have

> humid, sweltering, blistering heat. But then I

> find beaches terribly boring.

>

> And incidentally, so you know 'you don't have to

> stay'....well, does anybody have to stay anywhere?

> And the customer service in this country is not

> 'woeful' everywhere. What an ignorant assertion to

> make.

>

> As for the small shops, even though many are not

> to my taste - and not within my price range (I

> agree with you that many are far too expensive) -

> I wish them well in this 'woeful' economic

> climate. Someone very close to me has just lost

> his job in one of the small firms locally and I

> would not wish this on anyone.

>

> Back on topic, I have been in Mrs Robinson a few

> times and never bought anything as I don't like

> nick nacks/trinkets/ornaments for the house,

> preferring to use the local freecycling service

> due to my poverty stricken state.



oh my, im glad you didnt totally disagree with me. you know i think its a bit wrong to be calling my comments ignorant. I have travelled a fair bit in my life and I honestly think that UK customer service is woeful, its my opinion and it's based on my experience. As for the weather I actually have a similar experience, every time i go back to australia the weather is crap but it doesn't change the fact that the weather here is rubbish but what is wrong with me saying that and saying that I accept it. It was a light hearted comment, so please chill out. By the way, I'm sorry your friend lost his job, but what is with the 'woeful' reference, is that an attempt at being funny?

I found customer service and food in Australia absolutely awful in most places I went (with the exception of the beef and seafood) and the weather was not exactly anything to write home about when I went, but that may have just been the time of year. However some of the countryside is spectacular and the beach lifestyle is amazing. But as I have pointed out previously on here, BBQ meat is not my idea of cooking a nice steak, I hate meat thats been charred and overcooked (unless its Greggs ;-))


Louisa.

Eddownunder, I did not call your comments ignorant but said "What an ignorant assertion to

make."

And no Daizie I will not take a chill pill. I grew up in Australia but have been here since childhood. I lived back there and worked as a newspaper journalist on the Sydney Morning Herald so know the place very well. It irks me when Aussies come over here and knock Britain, and go on about what an amazing place they come from (truly amazing in all aspects with no faults) when nothing could be further from the truth. I often wonder why so many choose to stay in the Uk for years and years when it is so 'horrible' here.


I was bored stiff in Australia and hated the largely suburban way of life. I found the place extremely racist too, and I am not alone. The weather was humid and far far too hot. The shops make ED ones look amazing. I was very very glad to get back to London, despite it being overcast and raining. This is a wonderful city.


Anyway, back on topic...Mrs Robinson...Hm...

Lizzie as much as I loved Australia for a holiday I agree with the whole suburban feel. Aside from Sydney which is a fabulous place to be during the summer, much of the country I found quite boring a lot of the time. Empty streets where tumbleweed is the only thing moving, and this just seems to go on for miles and miles. I wouldnt say the place was bland, but it lacked a certain amount of personality that many places have. This isnt a blanket comment btw before anyone jumps on me, just an observation as I have been to a lot of places downunder and found them all much of a muchness. But Woolies do sell really cheap king prawns which I thought was just amazing, god I want some now!


Louisa.

We had terrible weather in Australia, more than we had good!


Aaaanyway, I'm sticking up for Louisa on this one. I'd say there are more than a handful of complaints, as Sean puts it, and I think EDdownunder is spot on, and honest, with;


  Quote
In defence of some of the posters above who get jumped on for suggesting ED is snobbish....since ive been in ED (about a year) I have to admit there is an "air of snobbery" in the place and I suppose that reflects what the residents of SE22 think of their little patch. Maybe I even add to it myself unconciously but surely we can laugh at ourselves a little and not get defensive?


I'm sure there are people who'd be shocked and appalled at someone making such a claim, but that is how a bunch of people feel, and these are not just the people that drink in the Castle and the Uplands.


Sorry, just felt the need to say that.

Thanks Keef for your support on this one.


I dont make this stuff up you know, I know an awful lot of people who think the same about the whole snobbery which has kind of saturated the local area. As I have said in the past, the middle classes always have the louder more articulate voices and so always jump on anyone who dares question their superiority. Oh well, I better shut up before I get rotten organic eggs thrown at my front door again.


Louisa.

Lizziedjango Wrote:

-------------------------------------------------------

> I grew up in Australia but have been here since

> childhood. I lived back there and worked as a

> newspaper journalist on the Sydney Morning Herald

> so know the place very well.


Eh?

Louisa Wrote:

-------------------------------------------------------

> Lizzie as much as I loved Australia for a holiday

> I agree with the whole suburban feel. Aside from

> Sydney which is a fabulous place to be during the

> summer, much of the country I found quite boring a

> lot of the time. Empty streets where tumbleweed is

> the only thing moving, and this just seems to go

> on for miles and miles. I wouldnt say the place

> was bland, but it lacked a certain amount of

> personality that many places have. This isnt a

> blanket comment btw before anyone jumps on me,

> just an observation as I have been to a lot of

> places downunder and found them all much of a

> muchness.


xxxxxx


I don't know quite why this thread is discussing Australia, but I have been there and loved it.


Wonderful rainforests, beaches, amazing wildlife, outback full of wildflowers after rain, Barrier Reef, King's Canyon, helpful bus drivers and shop assistants, etc etc etc..


"Lacking personality"? It's a country ffs, not a person!


I'd love to go back.

There is some real chip on shoulder stuff flying around here


What I'm hearing is bunch of people saying there is an "air" and a "feeling" of snobbery. I don't know why Louisa is throwing "superiority" into the mix as well - it's just emotional blackmail - "don't criticise me or it will just show you up for being middle class and arrogant!".


It's a bunch of emotional accusations, no better than middle class people saying they "feel" uncomfortable around poor kids wearing hoodies and saying their is an "air " of violence


Feelings are real and true. But they ain't always right


There is a reason shops like Robinson and William Rose have threads started by people we never usually hear from , complaining about customer service and it has far less to do with actual customer service than it does AnotherPauls excellent checklist. Bad customer service is not uncommon but you only have to stand in a shop with other customers for 2 minutes to realise that more often than not* it's ill-informed, cranky, selfish customers who, like good British people, love to moan


* NB - more of then than not. I didn't say never.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Gone to the better hunting grounds during this local ongoing dry spell.
    • The Dreamliner has an impeccable service history, you are more likely to get mugged on the way to the airport than having any issue with your flight, that's how safe it is!  Have a great trip.
    • Maybe. Does that kill grass? If so, possibly the same dog that has left its poo outside my house - pretty sure it's not fox poo.
    • Here you are, intexasatthemoment (you seem to have been in Texas for a very long time!) We went to three of the recommended places yesterday,  as they were all in the same road (just near Wallington)  and I needed to give the car a run to avoid another slap on the wrist from my garage (and another new battery). Here's my findings. BARNES Parking We thought we would go here first as it was the earliest to close on a Sunday (3pm). There was no apparent entrance or anywhere to park. One notice said do not park on grass verge, and another one said staff cars only! Flittons was opposite but I'd already passed the entrance, so I had to drive down the road, turn round at the next available place (covered in signs saying do not park here) and park in Flittons car park! Plants Barnes  specialise in hardy perennials, so that was basically what they had, but an excellent selection, and many more unusual plants (or at least, plants you probably wouldn't find in a garden centre), eg Corydalis,  lots of different varieties of Epimediums, Trollius, some lovely Phygelius, lots of different ferns). The plants were divided into sections according to whether they needed sun or shade or could cope with both. They had a particularly good selection of  shade loving plants. There was really useful information above  each group of plants, which meant you didn't have to look at individual labels. All the plants looked in good health and  very well cared for. They don't produce a printed catalogue, but they  said their plant list was online (I haven't looked yet). I assume most of  the plants they have at any one time are when it's their flowering season (if they flower). I wasn't intending to buy anything, though was very tempted, but I'd definitely go here again once I've sorted out my overgrown garden. Other Stuff Don't think they sell pots, compost, etc. No cafe/tea room and I didn't see a loo, but Flittons is just over the road. FLITTONS  Parking Easy to park Plants Sorry, but mostly terrible. There was one section with vegetables and the rest was flowering plants. There was a general feeling of delapidation. Some of what was on display was actually dead (surely it would only take a minute to remove dead plants) and a lot of the rest was very poorly maintained, eg gone to seed, weedy, apparently unwatered, or with a lot of dead leaves. There was a notice asking for volunteers to work there, so I can only assume they can't afford to pay staff. Other stuff There was a notice to a play barn (?) saying invited people only, so I think they must host kids' parties or something. They redeemed themselves with a cosy little cafe with savoury stuff, nice cakes, iced chai and oat milk, and a loo. Also a selection of books and CDs on sale for charity. If you want an Andrews Sisters CD, you can find one here. There is a small shop with gift shop type stuff and a display of the history of Flittons, which apparently is family owned since the sixties (I think it was). I suspect that the arrival of Dobbies down the road must have greatly affected Flittons' fortunes, which is sad. DOBBIES  Parking Easy in theory once you had navigated a rather narrow entrance, but it was very busy so it took a while to find a space. Plants  Lots of plants, well maintained but I imagine their turnover is high. Lots of nice bedding plants for hanging baskets, window boxes etc  to cater for all tastes (ie some of it wasn't mine, but fine if you like those horrid little begonias (my opinion only) but they did have some nice (in my opinion) stuff as well. I was tempted but decided to buy from North Cross Road market. Fair selection of climbers, various different Clematis etc. I'd be happy to buy plants from here. The prices seemed reasonable and they were in good condition. Other stuff  It's a big garden centre with all that entails these days, so a large area selling garden furniture and storage, tools, animal collars, pots, all the usual stuff you would expect. Very helpful staff. There's a cafe which we didn't check out, charging points for electric cars, a Waitrose (no idea how big, we didn't look). Only on our way out did we see that there was a drive through "express section" for compost etc, which was annoying as I wanted compost and hadn't seen any anywhere,  but I was getting tired by that time. Just Down the Road A ten minute drive away is Wilderness Island, a nature reserve in Carshalton, which is well worth a visit. We heard eleven different kinds of bird (according to Merlin) and saw a Kingfisher flying down the tiny river!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...