There's a problem with our emails getting through to Hotmail accounts (may be fixed!)

[Administrator]

It seems like East Dulwich Forum emails (e.g. you have a PM, registration, lost password, there's a reply to your post) are being blocked by Hotmail and users with hotmail.co.uk or hotmail.com email addresses aren't receiving them.

Unfortunately Microsoft's email Sender ID verification system http://www.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/ has been down for maintenance for a while so I can't investigate.

In the meantime can you try adding @eastdulwichforum.co.uk to your safe senders list in Hotmail, that might work. If anyone has any other suggestions that may help please let me know.

[Penguin68]

I do not use Hotmail, but I assume that they divert dubious e-mails to a personal SPAM folder which can be accessed by individual e-mail accounts. If e-mails are being sent to personal SPAM by Hotmail then putting the address in a safe senders list will work, but if they are being blocked entirely (not getting through the system at all, even if marked up as SPAM) then individually 'allowing' them will probably not work. As the numbers of e-mails sent out from the forum are relatively low (I would guess) these are not being blocked on the basis of excess - so possibly a Hotmail algorithm has found something to annoy it in eastdulwichforum.co.uk or possibly the IP address you use has been blacklisted for some reason (possibly a keying error). If you have a tame Hotmail account for testing you could try sending from a different IP address (log in from somewhere else) to see if it's that. (Or log in to another account from the forum IP address and see if you can send mail to a hotmail account).

[Azalea]

I have sent a few pms through to people who have sent me pms and they have not been read. I do not have a hotmail account though.

[Administrator]

Thanks Penguin68

IP's not blacklisted outside of Hotmail, I cannot investigate it inside Hotmail.

Adding the eastdulwichforum.co.uk to the safe senders list may work, so it's worth getting people to add it. Out of interest there's 14,812 active users with hotmail accounts.

The forum sends out about 4,000+ emails per day but excess is not a reason to block emails.

Azalea, that maybe unconnected to this but thank you for letting me know.

[Azalea]

Three different people sent me pms since the 24 October re an item item I am selling and one definitely has a hotmail account as he gave it to me. I sent pms to each of them and not one has picked up their pm.

[theelms]

yes I have a Hotmail and not getting any noifications, only seeing my PMs by checking forum manually

[Penguin68]

Can anyone with a Hotmail account confirm if they have access to a SPAM folder, and if so whether e-mails from the forum are in there? Or can anyone with a Hotmail account do what admin suggests (...can you try adding @eastdulwichforum.co.uk to your safe senders list in Hotmail,...) and see whether anything then gets through?

[Pickle]

I have a hotmail.co.uk account, and often the forum emails go to my Junk folder (but not always). I check it every couple of days as matter of course anyway, so no drama.

[Jacqui5254]

I have a Hotmail account, have done as admin suggests, have not received any pms or updates on followed threads for weeks.

Nothing in the junk folder either.

Jacqui.

[SebsC]

Same here. I have a junk folder but there is nothing in there from EDF. I had already added EDF to my safe list previously and I did used to get emails from EDF but that seems to have stopped over the last couple of weeks.

[shanie1984]

My partner joined the forum a few days ago. we still cannot get into to account and still haven't had an activation email?

[dullwitch]

I received a PM on here yesterday but didn't get any notification email in either my Junk Box or my Inbox.

I've never had this problem before.

Just trying to work out how to add EDF to my email safe list. It's already added to my contacts though, so I would've thought that should be enough.

Edited to say, I have just created a "Rule" for EDF emails so that they are automatically Flagged when they come in. Maybe that will work...

[lilolil]

Any notifications from this forum go straight to my junk which is really annoying. I have added the EDF to my safe list but it makes no difference.

[Loz]

Not that I think it will help, but to add to safe senders list...

1) Click on the little cog icon in the top right hand side of Outlook and select 'Options' from the dropdown menu.

2) Click on "Safe and blocked senders" under "Preventing junk emails"

3) Click on "Safe senders"

4) In the left hand box type "@eastdulwichforum.co.uk" (no quotes) and click "Add to list>>"

[Penguin68]

If you use an e-mail client (like Outlook) you will need to adjust the filters both in the client and in your e-mail service - two separate programmes will be filtering junk/ spam for you (actually, SPAM is unwanted by anyone, whereas junk is in the eye of the beholder).

[Administrator]

I've made a change to the SPF record to see if that helps, please let me know if they start coming through after 14:00 today (Thursday 6th Nov).

I'm also removing a few posts from this thread to keep it succinct, I am grateful but I want to focus on getting this issue fixed. I know people are not receiving emails to their hotmail accounts but would now like to know if that has changed in the last day.

[Penguin68]

I would always advise having accounts with at least 2 e-mail providers (g-mail is a good second account, where it's not your first) - if your account is compromised (stolen) you do at least have another to fall back-on, and a second account allows you to mitigate the sort of problem being discussed here. Anyone with an Android phone will have (as a default) an e-mail account with google in order to use the playstore for apps.

[Cedges]

Hotmail does have a junk folder on each account but not every email filtered goes to that folder - Hotmail blocks a huge number of emails, the ones that generally make it through to the Junk folder tend to be ones that have got through their inital filter or are a query.

[Jacqui5254]

Nothing at all, I'm afraid.

Tried adding a couple of new threads to follow today but, despite new posts, nothing came though to my Hotmail account.

[dullwitch]

I had another PM this evening. Still no email notification.

[Zebedee Tring]

Nothing is coming through to my Hotmail account.

[Administrator]

OK thank you, I have made another change, fingers crossed.

[Blade Runner]

@admin

Could this be a Cloudflare issue?

[Administrator]

Hi Blade Runner, no it can't be because Cloudflare was only turned on last week (see here http://www.eastdulwichforum.co.uk/forum/read.php?12,1420807) and this has been happening for quite a few weeks now.

[nashoi]

Is it the same problem as this which seems to have been resolved in the last post.

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/reply-emails-not-coming-through-to-hotmail-address/8e2989fd-0e93-4816-9df1-073f9e768c0b