sweetgirl Posted August 30, 2014 Share Posted August 30, 2014 long story.....i came home late last sat evening & ordered chinese on my way home. bought the food home, got changed into my house attire & started to dish up my food, for my son & I. when i opened the containers it was rice & a chicken dish, i had actually ordered rice with a prawn dish. i called up cafe noodle & told them what happened, they admitted their mistake & asked if I could take it back. I told them I couldn't because I had my son with me & it wasn't convenient for me to take him out just for that... it was about 10pm-ish. they know every time i place an order because i specify my food to be a certain way, i have been a customer for the last 10yrs or so, although management changed a few yrs back.anyway, the lady apologised & offered to give me the food free next time i ordered. i was not happy as i'd come in after a long day & was hungry, this meant i had to rustle up something for myself to eat at home, which is what i was avoiding in the first place! i accepted her offer & left it as that.(i am a pescaterian so chicken is no good to me!)this evening i placed an order which i collected. i ordered a chicken dish, 2 rice dishes & my usual prawn dish.when i went to collect the lady reminded me she was going to give me the prawn dish for free. i then questioned why just the prawn dish & not both the rice & prawn dishes would be free? i told her i was unable to eat the rice on its own & it is rather salty & tasteless by itself. she told me the rice was part of the correct order so she couldn't give it to me free of charge. i then explained to her i ordered both to eat together as a meal, but even then she couldn't comprehend.another young lady who was working with her, who spoke better english, understood exactly what i was saying but she told me sometimes people order the rice dish by itself, (yuck, egg fried rice on its own is not tasty!) at this point it seemed she had already tried to explain my gripe to the owner, (i guess thats who she was) but she still couldn't understand! in the end she offered me ?1 off the rice dish, even though i was unable to eat it, i accepted & told them i would be putting it on the forum. this was not the first time they messed up my order, & i have always been very understanding.?3.50 is not putting a huge dent in my pocket but thats not the point! i just feel they need to be a little more understanding of a customers point of view, especially a regular!the young lady who was working there knew about the forum & told me she had been on there in the past, she may well come on here to look for my post & hopefully put her point across!i have to say i don't see the place thriving like it used to once upon a time, maybe there is a good reason for this! thanks for listening....rant over!:-) Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/ Share on other sites More sharing options...
MrBen Posted August 30, 2014 Share Posted August 30, 2014 You are being completely unreasonable. Mistakes happen, especially where some linguistic translation is involved. They apologised and promised to adequately compensate you. They then followed through on that promise. I'll also bet that ?3.50 means a lot more to them than it does to you. They didn't respond to your sense of entitlement. So you've used the forum as a threat to their livelihood. That's a form of blackmail. They may not even be able to respond if they are non native English speakers.Bad form. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777698 Share on other sites More sharing options...
speedbird Posted August 30, 2014 Share Posted August 30, 2014 Everything MrBen says! Shame on you. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777712 Share on other sites More sharing options...
KidKruger Posted August 30, 2014 Share Posted August 30, 2014 "..have to say i don't see the place thriving like it used to once upon a time, maybe there is a good reason for this!"Love that bit. It's been there over a decade but it ain't thriving. Quality.Well good for you, heroically propping the place up as it tumbles down, I guess it's the end now then for CN.It's an inconvenience, no more, you've been going there for 10yrs with them preparing your food the certain way you always specify to them, but because of a mistake which they admit and try to rectify, you trash them and try to trend it as a failing business.Does that leave ANYWHERE in ED that you can now buy takeaways from ? Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777719 Share on other sites More sharing options...
DulwichFox Posted August 30, 2014 Share Posted August 30, 2014 Cafe Noodle was closed last night at 10.30pm Has been very average recently. DulwichFox Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777729 Share on other sites More sharing options...
numbers Posted August 30, 2014 Share Posted August 30, 2014 What Mr Ben said! Your post is bad form, now inviting others to pile in with criticism.you don't sound very sweet OP... Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777751 Share on other sites More sharing options...
sweetgirl Posted August 30, 2014 Author Share Posted August 30, 2014 so sorry if you guys disagree with my post, i thought this is what the forum was for!i'm a regular forum user & use it when i want to use local services... & also if i want to buy something from a seller/donate/give or sell something myself! putting it on here is not about blackmail.....i don't eat takeaways on a regular basis, so no, this place & one more in dulwich is all i use! majority of the time i do cook at home!call it a mistake or call it a language barrier... funny how these things don't affect their money making!they understood clearly my situation, but expected me to have eaten bland rice by itself! Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777759 Share on other sites More sharing options...
Siduhe Posted August 30, 2014 Share Posted August 30, 2014 Just to make sure I understand correctly - you ordered 1 x rice and 1 x prawns. You got 1 x rice and 1 x chicken. They acknowledged the mistake and offered to comp you the "wrong" dish. You think they should have comp'd both as it was intended as a single meal? If so, I'm with the restaurant. They messed up, they offered to correct it on the night but that wasn't possible for you, so they gave you the messed up dish for free next time. Surely every business gets a pass at least once every ten years - mistakes happen. But then I'm the kind of person who would happily eat egg fried rice with soy sauce on its own. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777760 Share on other sites More sharing options...
theron2 Posted August 30, 2014 Share Posted August 30, 2014 To Not-so-sweetgirlWe use Caf? Noodle regularly, both as a take away and to eat in. We've never had a mistake made when ordering a meal to be delivered.We've never had cause to complain about the customer service...ever.We have non-meat eaters in our family who ALWAYS enjoy the egg fried rice on it's own and with other dishes.Suggest you and your son use Dominos or McDonalds in future. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777771 Share on other sites More sharing options...
ruffers Posted August 30, 2014 Share Posted August 30, 2014 Sweetgirl, thanks for pointing out a shop which will actually remind the customer when they owe them a free dish after an honest mistake, that's excellent service I think.I've never been before but I shall give them a try. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777790 Share on other sites More sharing options...
bon3yard Posted August 30, 2014 Share Posted August 30, 2014 Yep sorry op, really cant see where you're going with this one. All perfectly reasonable in my opinion. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777799 Share on other sites More sharing options...
NewWave Posted August 30, 2014 Share Posted August 30, 2014 I think the business in question behaved really decently.Especially as the lady REMINDED you when you went in that they owed you a free dish.I think you're being really mean.By the way..I love egg fried rice on its own with chilli sauce. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777841 Share on other sites More sharing options...
HelBel65 Posted August 30, 2014 Share Posted August 30, 2014 This has to be a wind up! Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777847 Share on other sites More sharing options...
Help-Ma-Boab Posted August 31, 2014 Share Posted August 31, 2014 I nominate sweetgirl for the rice bucket challenge. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777865 Share on other sites More sharing options...
bon3yard Posted August 31, 2014 Share Posted August 31, 2014 ...egg fried rice freezes perfectly well also. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777871 Share on other sites More sharing options...
edcam Posted August 31, 2014 Share Posted August 31, 2014 Ridiculous. The OP has too much time on her hands. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777893 Share on other sites More sharing options...
Nepsi Posted August 31, 2014 Share Posted August 31, 2014 . Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777898 Share on other sites More sharing options...
nxjen Posted August 31, 2014 Share Posted August 31, 2014 Looks like Cafe Noodle may have other things on their mindhttp://www.hindwoods.co.uk/SearchItem/c3659/SE22%208HX/0 Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777922 Share on other sites More sharing options...
newboots Posted August 31, 2014 Share Posted August 31, 2014 I've always found the customer service in Cafe Noodle to be exemplary but if they ever slipped up one time I wouldn't dream of putting a long rant about them on the EDF. That would be churlish, spiteful and ungracious of me. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-777948 Share on other sites More sharing options...
Rolo Tomasi Posted September 2, 2014 Share Posted September 2, 2014 Well. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-778421 Share on other sites More sharing options...
BrandNewGuy Posted September 2, 2014 Share Posted September 2, 2014 sweetgirl Wrote:-------------------------------------------------------> call it a mistake or call it a language barrier...> funny how these things don't affect their money> making!Yeah! Pretending not to understand then robbing us blind! Typical foreigners! Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-778438 Share on other sites More sharing options...
Annasfield Posted September 2, 2014 Share Posted September 2, 2014 Their hot & sour soup is boss! Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-778490 Share on other sites More sharing options...
thecaptain Posted September 3, 2014 Share Posted September 3, 2014 I'm amazed that you have been going back for that many years presumably happy with the food/service, and as soon as something goes wrong you come on here and slag them off?!.Bad form, straight red. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-778707 Share on other sites More sharing options...
JimH Posted September 3, 2014 Share Posted September 3, 2014 Hahah wow! Completely unreasonable in my opinion ... one mistake (which they tried to rectify and reminded you about) and you treat them like this! benefit of the doubt and a bit of leeway would be nice...oh and i also like egg fried rice on its own. If you had more meat in your diet you may be more tolerant and a happier person - http://www.karger.com/Article/FullText/334910 Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-778747 Share on other sites More sharing options...
Toldyouso Posted September 4, 2014 Share Posted September 4, 2014 I think to be offered (and reminded that you have been offered) a free dish demonstrates excellent customer service and I cannot understand why the OP felt the need to complain on here. Cafe Noodle is cheap and cheerful and I find the lady in there completely charming and attentive. I, for one, shall ensure I go more frequently in case this unwarranted criticism has any negative effect on their business. Link to comment https://www.eastdulwichforum.co.uk/topic/48458-cafe-noodle-customer-service/#findComment-779020 Share on other sites More sharing options...
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