Anybody had trouble with Vodafone

[adonirum]

Received my monthly phone bill recently, ten times more than normal as the "inclusive minutes" on my tariff had been charged for. It appears I am unable to send them an e-mail, even in the " My Vodaphone Account" section of the website.

Several calls over the past week have resulted in promises of a manager calling me back to discuss resolution, but guess what, nothing on each occasion. As the direct debit was due to go out, I have cancelled it as I can imagine the uphill task of trying to get a refund. I was offered a 20% reduction, though !!!!

Has anybody out there had a similar experience with them, or any other phone provider for that matter. If so, I would appreciate your feedback. I will add, I've never had a problem with them in approx 15/16 years.