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Smile Dental Surgery (northcote rd) - Poor practice

wonderwoman

By wonderwoman
in The Family Room Discussion

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wonderwoman

wonderwoman

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Just to let you know DH had terrible experience with this dental surgery. We booked early appt to take our 3 little ones to see the dentist for checkup before school which they knew about, waited 20mins and they were seeing other patients. When prompted the receptionist didn't really care (given that there are 3 twitchy children eagerly waiting as well) at which point as it was getting close to school time DH complained about the wait with no apology or explanation given. He decided to leave the surgery and she (receptionist) just said "have a good day". Rubbish we will obviously be changing surgeries. Place just isn't the same these days and I know a few of the other dentists have left.
wonderwoman

wonderwoman

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Yes sorry Northcross Rd! Waiting was never that much of a problem before for us, just their appointments management and on this occasion lack of professionalism. One time I got a call to say why I was late for an appt, when they had booked me in at the wrong time themselves, the dentist actually apologised and told me quite a few people had experienced problems with their booking system and were booked in at wrong times. I used to go to Gardens as a child to see Dr Freeman, think he's retired now. Didn't have good experiences I must say as a child, hope it's better these days.
fancy

fancy

Posted
Posted

I tried to take my children there on 2 separate occasions and both time we got there to be told that our appointment was cancelled with as no dentist, neither time did I receive a phone all to tell me this so a wasted journey including one at 8am in the morning.


I have since moved them to my practice which is in Lewisham but very good and very reliable


Would not bother with the NX Rd one again even though it is a 5 min walk from my house- useless

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