TalkTalk service disruption - general?

[Alex K]

As of yesterday evening, possible to ring out -- and, as one can infer, to use the Internet -- but not to take calls. Those ringing in are told that our line is engaged or is disconnected.

TalkTalk claim that some kit managed by BT, elsewhere, has gone off.

From the St Francis estate, then: Anyone similarly affected in the EDF area? Or are TalkTalk trying to sell us a pup? Thanks.

[lilolil]

My BT is off. Internet is fine but no phone line. Estimate repair by next Thursday grrr

[ironjawcannon]

ours has been playing up. People said when they phone they get a message saying high call volume on BT so can't get through. we are with TalkTalk too. This has happened on occasions on and off for the last few months. Haven't yet called TT about it though.....

[Drxyster]

Our phone line (Talk Talk) also affected, line permanently engaged for incoming calls, we can make some outgoing calls, but other calls we make give us an engaged signal, however when we make the same call via our mobile phones connection is made.

Talk mobile seems to have similar problems.

[lilolil]

Yes but I'm with BT. Maybe it's unrelated

[singalto]

I'm with Virgin and had that problem earlier today.

[ironjawcannon]

talktalk uses BT lines

[mybaby178]

We have the same problem can ring from our mobile to our landline and it will ring but if you use a landline to call another landline it's engaged!!

[Nunheadian]

I have the same problem. I'm in Nunhead and our exchange is New Cross. Talk Talk are sending me updates via text and this is the latest: "BT are continuing their work to repair the damaged fibres following the vandalism. Due to the amount of work involved there is currently no fix time available". On their Service Status page it says "Some customers across the London area may be having problems making or receiving calls, due to a major BT Openreach cable break. Engineers are on site working to restore service."

[Nunheadian]

Latest update: "BT have advised they are continuing repairs to the damaged cables. It is expected that services will be restored throughout today as the cables are replaced".

[bob]

I have TalkTalk for internet on a BT land line phone line OK but internet keeps dropping out we are off L/L Townly Rd end.

Bob S

[dbboy]

I am with the Post Office for my telephone and am experiencing the same problem, however neighbours with BT have no such problems. Have been told it will take 48 hrs to be fixed????? This is the 21st century isn't it!!!!!!!!!!!!

[bob]

This is a Joke dropping out every few seconds.

Bob S

[bob]

Yep just phoned my home land line from mobile engaged but can still dial out on land line.

Bob S

Any one have a contact No to find out when we get our line back.

[lilolil]

0800800150 thats BT. I rang yesterday and they couldnt tell me when it will be fixed.

[Penguin68]

If cables have been severed (copper or fibre) it is a very non trivial job to reconnect them. Unlike gas or electricity or water, where we all have the same supply, and do not have bits of water, or gas, or electricty which are uniquely ours, each house is served by its own, unique, pair - which has to be properly connected through flexibility points all the way back to frames and racks on the exchange - for traditional analogue that's two copper wires (a 'pair') which have to form a connection from the right points in your house to the right points in the exchnage. A cut cable has loads of pairs at each cut end - each of which must be correctly re-comnmected to its counterpart in the other cable end. That has to be done by people, jointing and testing each wire. Sometimes it is easier and quicker to pull an entire new length of cable and join each up at street connections than to attempt to mend a cut cable - but if the cutting is done past the last flexibility point at the subcriber's end that probably isn't so. Houses next door to each other (depending on where the cable has been cut) may well be being served by different intermediate cables, hence one house can have no service when the next house has service. If you have a fibre connection (fibre to the cabinet), and your neighbour copper pairs, this will certainly be so.

[bob]

Thanks LL Bob S

[Alex K]

Penguin68 / brava - bravo. Not understanding the problems involved contributes to impatience.

[dbboy]

Had a BT Open Reach engineer attend this morning who checked both my phone socket and connection box where it comes into the property. Apparently it is a fault at the exchange. He called me back about an hour later to say it is actually a software fault in the exchange affecting 100 numbers. It needs a BT software engineer to go to the exchange to fix it, so maybe worth calling 100, option 4 if you have a similar problem.

Now told again it is a London wide problem affecting some "customers" and will not be repaired till midnight 26th Feb. Aaaaaaaaaaaaaaaaargh

[treehugger]

My dad, who lives in Highgate has this exact same problem with TT. Ringing his landline just gets the engaged tone, although he can ring out. Weirdly he did get one call through from Ireland yesterday. Very frustrating...

[Ladygooner]

My parents have the same problem in Windsor. I have reported it to TT and they say they have checked line and all OK. They gave me a number to report if fault is not resolved but it is constantly engaged!

[bob]

LG Could you post the No please.

Bob S

[Roundabout]

Just had a text from TalkTalk. BT hopes to have most lines re-connected by later this evening.

[Ladygooner]

bob Wrote:

-------------------------------------------------------

> LG Could you post the No please.

> Bob S

0203 441 5555 - I got hold of them eventually and they are diverting all incoming calls to landline to a mobile so a fix of sorts

[healer]

I am yet another person who can ring out but cannot receive any calls. I am with aol. I contacted them yesterday and today and there was a message to say they are working on the problem but give no indication when it will be reolved.