Thanks for the tip @buffruffly.
We've had Richard here all week refurbing our sash windows. He's done a great job and we are pleased with the craftsmanship and the value. He is very polite and tidy too.
Unfortunately, for others looking for his help, he just told me as he is now in his 60s, he may move onto doing something else as it is quite hard manual work.
Thanks Vladi, I will try this.
I was very unimpressed by the John Lewis tech attempts, but unfortunately not surprised.
However whatever I do, the outcome is likely to be that whatever is wrong it will need repairing, and as the laptop is under guarantee I don't want to do anything which could invalidate the guarantee, as something else could go wrong once this is fixed (it's a two year guarantee).
The thing that most annoys me about the way they go about things is just starting off with a factory reset. It's not just losing the data, it's having to reinstall everything that was on there, and reset all the settings etc 🤬
It just seems a lazy way forward to me.
At least I have only lost recent data, all my historic data is backed up on Carbonite, albeit mostly duplicated. Carbonite say they have no way of accessing my laptop under the circumstances.
Stable doors and bolting horses, but I am presently putting all the stuff from my old Dell laptop onto the external hard drive, just as a precaution in case I somehow lose the Carbonite backup.
The Dell still works, just mostly very very slowly, but randomly speeds up 🤣
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