morgy Posted January 4, 2014 Share Posted January 4, 2014 So our virgin went off this morning. A quick call to them and we were informed it would be off until next Thursday. What? Is anyone else experiencing similar problem? Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-708055 Share on other sites More sharing options...
worldwiser Posted January 4, 2014 Author Share Posted January 4, 2014 Extremely erratic service for 2-3 days now. Our hub is flashing like crazy even when no-one's using it. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-708059 Share on other sites More sharing options...
Heart108 Posted January 4, 2014 Share Posted January 4, 2014 I am no apologist for Virgin ( see http://www.eastdulwichforum.co.uk/forum/read.php?5,691135,801705#msg-801705) but am always in search of what exactly might be going wrong. For the record I have had very consistent service/reliability from the package ( phone/tv/large broadband) for over a year. And over all the periods referred to in this thread, have not had a problem. All this by way of suggesting that diagnosing a problem may be much more local ( i.e. house or street issue) rather than an area issue. I agree about the call centre - it is pot luck whether the person at the other end is able to have a real conversation as opposed to reading a script Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-708064 Share on other sites More sharing options...
jrpfinch Posted January 4, 2014 Share Posted January 4, 2014 I'm in Camberwell and have also had issues over the past week. Coincidence perhaps, but perhaps not. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-708096 Share on other sites More sharing options...
gsirett Posted March 11, 2014 Share Posted March 11, 2014 have finally binned Virgin media6 x TV outages in a year (including one for a whole week) and a couple of phone outagesthen long hold times for support, lots of frustration with people who I struggle to communicate with. Then offers of pro-rated rebates for loss of service which often dont get applied. More stress trying to get them to follow through on that. My theory: virgin have capacity problems in a high-use area like this. Although they were the first to do fibre-to-the-cabinet, their network is now relatively old and cant cope have moved to sky for TV - from what ive seen so far, they seem to do the whole customer service piece much bettersome joker from Virgin phoned me up after I cancelled and promised me the earth for a huge discount. He also told me how hugely reliable they are and that sky will stop working if theres a breeze within a 1000 miles or something. I didnt take him up on his offerVirgin broadband has been fine, so sticking with that until I can get BT infinity sorted out Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-728568 Share on other sites More sharing options...
EPB Posted March 11, 2014 Share Posted March 11, 2014 I don't understand why the Virgin service is so very patchy. We had it installed when we moved here eighteen months ago and have only had a couple of very minor problems with it, both of which were sorted out very quickly.In fact, one of them turned out to be something to do with the settings on my iPad, and it turns out that they have a special unit somewhere that knows about such things and talked me through putting it right.And yet someone a few streets away experiences something quite different.Can someone who understands all this IT stuff explain why this should be so? Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-728585 Share on other sites More sharing options...
the-e-dealer Posted March 11, 2014 Share Posted March 11, 2014 The Build in East Dulwich was done by a company called Videotron. They used untrained staff who just didn't build a very good network. They even left trees unsupported next to the channels for the cable. Virgin have been very successful in selling their service and have sold more than their capacity. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-728591 Share on other sites More sharing options...
jimbo1964 Posted March 11, 2014 Share Posted March 11, 2014 Virgin can be a bit frustrating. Fingers crossed it's been ok for a while. Also the time to fix faults is a lot faster than it used to be. All the suppliers seem to have their ups and downs. I keep meaning to do a broadband swap with my neighbours who are BT and Sky. Then if one of us is down we can do an emergency share of eachothers broadband. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-728597 Share on other sites More sharing options...
the-e-dealer Posted March 11, 2014 Share Posted March 11, 2014 I generally agree but I cant REMEMBER BT'S LAST DOWN - EXPENSIVE YES BUT VERY VERY RELIABLE. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-728600 Share on other sites More sharing options...
spanglysteve Posted April 12, 2014 Share Posted April 12, 2014 Argh down again :( Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-738024 Share on other sites More sharing options...
alice Posted April 12, 2014 Share Posted April 12, 2014 Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/3/#findComment-738054 Share on other sites More sharing options...
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