red devil Posted November 14, 2013 Share Posted November 14, 2013 Dunno Jeremy, I was throwing some light onto KK saying that you don't need a dish for Sky. I get Sky thru Virgin, no probs here :) Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-696101 Share on other sites More sharing options...
tallulah71 Posted November 14, 2013 Share Posted November 14, 2013 Sky thru Virgin? Now I'm totes confuscious Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-696103 Share on other sites More sharing options...
red devil Posted November 14, 2013 Share Posted November 14, 2013 It's an add-on package T71, various packages to choose from, Sports, Film etc, I get the Sports one... Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-696110 Share on other sites More sharing options...
EMR Posted November 17, 2013 Share Posted November 17, 2013 We had Virgin broadband for 18 months because one housemate who was already here when we moved in had transferred it over from his previous property... needless to say it was total tripe for nearly the whole period. Kept cutting out every 10 minutes or so, and wireless throughout the house was very weak.We installed Sky fibre optic broadband after seeing it was half price on the telly last month. We've had it since 1st Nov and it's been perfect!! strong connections and fast speeds. I really do recommend it - after suffering for 18 months I thought we'd be happy with any old crap but Sky has blown us away! Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-696843 Share on other sites More sharing options...
Countrlass22 Posted November 17, 2013 Share Posted November 17, 2013 we lost vivo phone broadband used mobile web saw faulton all services engineer on site was down four hours.freeview built in tv torescue. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-696854 Share on other sites More sharing options...
Spokesman Posted December 1, 2013 Share Posted December 1, 2013 Is virgin tv not working for anyone?? Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700597 Share on other sites More sharing options...
singalto Posted December 1, 2013 Share Posted December 1, 2013 I've given up watching tonight because the picture keeps breaking up. Is that what's happening to yours? Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700604 Share on other sites More sharing options...
sjsl Posted December 1, 2013 Share Posted December 1, 2013 Our phone line has been out of action since Friday morning... the online status has been giving an estimated fix time of a couple of hours ever since, ie 12 pm Friday, then 4pm, then 6pm Friday etc ? now suddenly 6pm tomorrow, Monday! Not impressed. And I can't find a number that reaches a human. Hmmm. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700617 Share on other sites More sharing options...
Spokesman Posted December 1, 2013 Share Posted December 1, 2013 Singalto- not even getting a picture Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700618 Share on other sites More sharing options...
singalto Posted December 1, 2013 Share Posted December 1, 2013 Call the sales team then get them to put you through to the right people.. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700619 Share on other sites More sharing options...
EPB Posted December 2, 2013 Share Posted December 2, 2013 singalto Wrote:-------------------------------------------------------> I've given up watching tonight because the picture> keeps breaking up. Is that what's happening to> yours?We've been having the same problem on one of our TVs. The other one, which has a TiVo box, seems to be working fine. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700669 Share on other sites More sharing options...
xavi Posted December 3, 2013 Share Posted December 3, 2013 Have you tried switching it off @ the plug and leaving it for a minute or so, then restarting it. Worked for me! Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700870 Share on other sites More sharing options...
EPB Posted December 3, 2013 Share Posted December 3, 2013 xavi Wrote:-------------------------------------------------------> Have you tried switching it off @ the plug and> leaving it for a minute or so, then restarting it.> Worked for me!Funny you should say that - I did exactly that, and it worked for me too! Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-700882 Share on other sites More sharing options...
MrBen Posted December 11, 2013 Share Posted December 11, 2013 Possibly one of the contenders for dullest thread on the forum, but Virgin Medias service just seems to get worse. Our TV and broadband are now out again for the second time this year and wont be fixed until Friday. A note through the door says we need a "noise limiter" fitted and to call their call centre. They have one of the worst overseas call centres I've encountered....I cant understand them, they cant understand me and in the background you've got the constant yelling of the other operators. They will credit you for loss of service - four days broadband outage gets me ?5.37. You then have to speak to a different dept to get compensated for loss of TV service. But all this doesnt start to make up for the inconvenience if you work from home.With this outage we'll have been 16 days out this year - I make that a 95% availability of service annually which falls well below most acceptable SLA's for basic IT/comms service. I'm now officially looking at a dedicated line in via BT for serious home office use. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-703078 Share on other sites More sharing options...
SebsC Posted December 11, 2013 Share Posted December 11, 2013 I know how you feel MrBen. After 10+ times of losing the tv and/or Internet this year we finally have switched back to sky. The excuses we were given ranged from our Internet was working too quickly(erm, not it wasn't), to the cat must be sleeping on the tv box (she'd have to be an acrobat to manage to get up and sleep side ways on the box), to large fast moving lorries going past the box outside must be shaking it (we live on a relatively small residential street). And like you said it was just a case of pot luck over who we spoke to at the call centre. In one call, having been handed over to someone else 3 times, I was told completely different things. Also, a booked engineer didn't turn up after waiting in for 6 hours and we were told it was because they realised it was a local area problem at fault - thanks for the phone call to tell me not to waste my entire day. They do offer you credit once you phone up, manage to get through, rant to at least 3 people and ask to speak to a manager, but it's little comfort when you've got no way of accessing the Internet to do your work - wow, you mean I don't have to pay for the service that you're not giving me - thanks! Anyway, rant over! For us anyway, we would definitely not recommend them! Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-703088 Share on other sites More sharing options...
jimbo1964 Posted December 23, 2013 Share Posted December 23, 2013 Anyone having trouble today? Last night broadband was off.. then briefly on again.. then off again this morning. The status is saying 'good service'. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-705961 Share on other sites More sharing options...
david_carnell Posted December 23, 2013 Share Posted December 23, 2013 We have had no "on-demand" service for two days now.New Year resolution - dump Richard Branson. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-705979 Share on other sites More sharing options...
sleepy-li Posted December 23, 2013 Share Posted December 23, 2013 we've had intermitant service for 2 days, a nightmare at christmas plus working from home. its back to the hell of bt for us in the new year... Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-705995 Share on other sites More sharing options...
jimbo1964 Posted December 23, 2013 Share Posted December 23, 2013 I'm thinking of doing the BT switch next year. Virgin hasn't been too bad but it is frustrating. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-705998 Share on other sites More sharing options...
the-e-dealer Posted December 23, 2013 Share Posted December 23, 2013 While their speed isnt the best nor the price what you can count on with BT IS RELIABILITY. Actually I'm on infinity now I was 4g Down but now 90G !! For work you need reliability! Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-706001 Share on other sites More sharing options...
jimbo1964 Posted December 23, 2013 Share Posted December 23, 2013 That's the thing.. Working from home reliability's what you need more than anything. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-706006 Share on other sites More sharing options...
SteveUK1978 Posted December 23, 2013 Share Posted December 23, 2013 david_carnell Wrote:-------------------------------------------------------> We have had no "on-demand" service for two days> now.> > New Year resolution - dump Richard Branson.Branson beat you to it David, he dumped Virgin Media long ago and it was sold to a US buyer earlier this year for many billions. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-706023 Share on other sites More sharing options...
kristymac1 Posted December 24, 2013 Share Posted December 24, 2013 Interesting thread (sort of;-) ). Our by phone live has been dead since last Friday and even though by know what the problem is at the exchange they won't even book the job in until the 27th! Call centre people utterly useless, script reading at best. Was thinking of switching to virgin in new year but seeing this it seems pointless. Sigh...... Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-706135 Share on other sites More sharing options...
miga Posted December 24, 2013 Share Posted December 24, 2013 Agghhhhhhhh Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-706257 Share on other sites More sharing options...
Siduhe Posted December 24, 2013 Share Posted December 24, 2013 We have BT broadband - Infinity I think - (but not the BT television service) in SE22 and it's rock solid reliable. You pay a bit more for the service but I can only remember one time the service went down in the last few years, and that affected most of the country. Speeds are fairly constant too - it doesn't fall off too much at peak times. Worth it for us. Link to comment https://www.eastdulwichforum.co.uk/topic/38434-virgin-media-outage-se22/page/2/#findComment-706262 Share on other sites More sharing options...
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