Jump to content

Recommended Posts

I am no apologist for Virgin ( see http://www.eastdulwichforum.co.uk/forum/read.php?5,691135,801705#msg-801705) but am always in search of what exactly might be going wrong.


For the record I have had very consistent service/reliability from the package ( phone/tv/large broadband) for over a year. And over all the periods referred to in this thread, have not had a problem.


All this by way of suggesting that diagnosing a problem may be much more local ( i.e. house or street issue) rather than an area issue.


I agree about the call centre - it is pot luck whether the person at the other end is able to have a real conversation as opposed to reading a script

  • 2 months later...

have finally binned Virgin media

6 x TV outages in a year (including one for a whole week) and a couple of phone outages

then long hold times for support, lots of frustration with people who I struggle to communicate with. Then offers of pro-rated rebates for loss of service which often dont get applied. More stress trying to get them to follow through on that.


My theory: virgin have capacity problems in a high-use area like this. Although they were the first to do fibre-to-the-cabinet, their network is now relatively old and cant cope


have moved to sky for TV - from what ive seen so far, they seem to do the whole customer service piece much better


some joker from Virgin phoned me up after I cancelled and promised me the earth for a huge discount. He also told me how hugely reliable they are and that sky will stop working if theres a breeze within a 1000 miles or something. I didnt take him up on his offer


Virgin broadband has been fine, so sticking with that until I can get BT infinity sorted out

I don't understand why the Virgin service is so very patchy. We had it installed when we moved here eighteen months ago and have only had a couple of very minor problems with it, both of which were sorted out very quickly.

In fact, one of them turned out to be something to do with the settings on my iPad, and it turns out that they have a special unit somewhere that knows about such things and talked me through putting it right.

And yet someone a few streets away experiences something quite different.

Can someone who understands all this IT stuff explain why this should be so?

The Build in East Dulwich was done by a company called Videotron. They used untrained staff who just didn't build a very good network. They even left trees unsupported next to the channels for the cable.

Virgin have been very successful in selling their service and have sold more than their capacity.

Virgin can be a bit frustrating. Fingers crossed it's been ok for a while. Also the time to fix faults is a lot faster than it used to be. All the suppliers seem to have their ups and downs. I keep meaning to do a broadband swap with my neighbours who are BT and Sky. Then if one of us is down we can do an emergency share of eachothers broadband.
  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Wow  So many armchair accident investigators putting forward their theorys. My thoughts are that we should wait for an official investigation to tell us what actually happened. 
    • Chester is a large ginger and while cat with a fluffy tail. He went missing from Casino Avenue on April 8. We only recently adopted him from Battersea, so he may be a bit disorientated. Please check any sheds or garages in case he's got trapped - he's not the cleverest cat. If you spot him please contact 07905 209 508. He does have a microchip.
    • Hi. Have you managed to find any groups in the area? I'm also a woman with ADHD and looking for support/discussion ideally locally.
    • Went to the junction today to check the "scene of the event" to try and work out from the tyre marks on the road and the damage to the kerb, what were the contributing factors to the accident. Here are my observations and deductions. 1.Compaction type refuse collection trucks, such as these, are exceptionally "tail-heavy" due the the weight of the hydraulic compaction mechanism and the fact that this weight is positioned on the  rear overhang ie behind the rear wheels. 2. To compensate for the extra weight, the truck is fitted with a "tag axle". The tag axle is located  forward of the rearmost axle. When fully laden, all the rear tyres will be running at very close to their operating limit. 3. The tag axle has only 2 wheels as opposed to 4 wheels on the rearmost axle. So on either side at the rear, there a three wheels. So if one rear tyre on the near side has lost pressure,  the weight carried by the remaining two is increased by 50%. 4. Being tail-heavy with a high centre of gravity, the driver of such vehicles should be ultra cautious when cornering. 5. When turning to the right,  the weight imposed on near side tyres is further increased depending on the speed involved. 6. The two long curved tyre marks on the road  suggest that only two of the 3 tyres on the near side were taking the weight.  7 These curved tyre marks end abruptly and I'm trying to work out exactly why. This spot is  very close to where the  near side rear wheels  slide up against the kerb and the wheel rims gouge out chunks  of the kerb stones. There is a possibility that the driver braked late and so caused the tyres to loose all grip and so slide into the kerb. If there are any forensic traffic experts around, I would welcome their take on this.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...