Virgin Media outage SE22

[worldwiser]

Just called them.. all services will likely be down until Thursday morning. Arse.

[ed_pete]

Yup suffering too. ETA 02:20 on Thursday.

[worldwiser]

There is a fault disruption.

You might find that you do not have any Virgin Broadband, Virgin TV, TiVo? or Virgin Phone service at the moment.

Fault reference: F002769825

Yes and I might also find that you offer no reimbursement or apology for this. Nor did you the last time or the 12 times before that. Bless you for all that you do.

[aquarius moon]

Down in SE15 too. No phone or internet.

When I phoned they said they will compensate for one days loss of service, but should be back some time in the morning.

Let's hope they are right.

Last time it was out for 4 days

Thank God for emergency dongles!

[stephen509]

Change to Sky Broadband, never had a problem in the 4 years I've been with them!

[voltore]

It's back up, at least for now...

I called Virgin about 30 mins ago and got the same 2.30am estimate, but looks ok at the moment

[worldwiser]

Well we're now back.. so the calamity was shortlived. Sky don't offer 120MB broadband with a genuine 10Meg up.. much as I get occasionally aggrieved, I can just about deal with it to have proper internet the rest of the time.

[voltore]

Same for me. The outages do seem to be timed to perfection though... it meant I left a transaction uncommitted for about 2 hours (any DBAs out there can appreciate the pain!)

[KidKruger]

Suffered this outage too - but also seems back on-line.

[PSJ]

Does anyone else lose their connection when planes fly low overhead?

[miga]

.

[KidKruger]

I'm imminently ditching Virgin, just agreeing terms with my neighbour.

[tallulah71]

when I rang they couldn't have been more helpful. One night without TV /broadband - not the end of the world...Plus Netflix is coming soon!

[Jeremy]

Went down around 10ish last night, but back up by early this morning. Not exactly the end of the world. Virgin media get a lot of flack on here, but we find them generally OK.

[jimbo1964]

I find them OK. We've had a few short disruptions but nothing too terrible.

[KidKruger]

I've had a few down patches of a week or so and failed turn-ups from engineers, so can handle the odd day.

But overall what I get/use per month against cost, for me, is not reasonable value - so it's laters for Virgin.

[miga]

.

[mishadreams]

YUp, lost internet/tv for about 2 hours last night, from 10.30 to 12.30am. hardly peak time for work though is it so can't complain really. Cable is so much better/faster/relible than sky et all.

[KidKruger]

mishadreams - doesn't Sky come thorugh a cable ?

[singalto]

Kidkruger: Sky comes via satellite dish.

I had no internet or phone last night or this morning but the TV worked! When I rang Virgin, I asked them to call me back as I was phoning on my mobile and told them I didn't want to pay a fortune for the call. He did ring straight back and told me I had a fault on my phone line and booked a visit to fix it tomorrow. In fact, it has sorted itself out and, of course, now I can see that lots of you had a problem too. It's weird that the man at Virgin hadn't got that information..

[KidKruger]

Next door have Sky I think (their WiFi label is 'SKYxxxxxx'), but they don't have a satellite dish I'm sure.

[red devil]

According to Sky's website you need a dish for their general TV service, however you can get Sky Go via your smartphone/tablet/laptop which doesn't require a dish... http://www.sky.com/shop/tv/sky-go/

[Jeremy]

Surely you have the dish for TV and cable for broadband?

[red devil]

I think you just need a wifi/3G/4G connection, which could be from another supplier...

ETA...http://www.cable.co.uk/community/qa/do-i-need-a-sky-dish-to-get-sky-tv-q32/

[Jeremy]

I thought we were talking about Sky vs Virgin as an ISP... not access to content.. (I think)