Dulwich Medical Centre

[Jasminetea]

Has anyone else found it absolutely impossible to get an appointment at DMC on Crystal Palace Road since they implemented the new “link” system at 8am on a morning ? I was told by the receptionist that all appointments are taken within 15 minutes and it is not possible to book in advance anymore but … wait for it… they are still accepting new patients and there is a HUGE banner outside the surgery advertising this. How can this be allowed when they can’t service their existing patients ? I have left a complaint form but would any other DMC patients like to join forces and see if we can force them to make improvements ? 

[beansprout]

Change practice - they were awful 2 years ago…

[Rockets]

The new system is a joke and the irony is you have to get on the system you have to fill out a form so you can be triaged by someone before they call you back. It's almost impossible to get an appointment there now.

[Sue]

They have been awful for years.

I moved ages ago.

[Monkey]

DMC has been a shit show since I moved to ED which was 19 years ago… It will never improve unless it changes ownership.

[beansprout]

Surely they must be rated every couple of years? No idea why people stay with them but so be it.

Plenty of alternatives locally so choose - stay or go.. Simple..

 

 

[Monkey]

They’re rated as requiring improvement. And it seems that the care quality commission is keeping an eye on them. https://www.cqc.org.uk/location/1-565650623/inspection-summary

It’s taken so long to get to this stage. See this article published in 2011:  https://www.dailymail.co.uk/news/article-2063458/amp/Family-doctors-firm-raking-1-8m-YEAR--patients-say-surgery-appalling.html

We moved to The Gardens some time ago and never looked back.