Missed brown bin collection yesterday

[Enable]

Did anyone have their brown bin emptied yesterday? 

I filled in a missed collection form yesterday and still not emptied.

[Penguin68]

OK in my bit of Underhill but did come round much later than usual. (garden waste). A lot of people seem to have been mowing and pruning so they might have had to unload during the run. 

[Callie]

3 hours ago, Enable said:

Did anyone have their brown bin emptied yesterday? 

I filled in a missed collection form yesterday and still not emptied.

If you filled in the form, they usually come a few days after.

[Mabaker]

My bin was also missed, and fyi I have filled in numerous missed bin collection forms before, as I also did last night, and none of them have ever been actioned on. Total waste of time letting them know. I still do it though, for my own satisfaction.

[Northern Star]

Missed last week (filled in the form then) and missed again this week. Have filled in a form again!

[cookie]

Same here.

[sniggum]

The brown bin hasn’t been emptied for two weeks now. The message on the Southwark missed collection service page says they couldn’t find the bin. It was with the green bin and the food waste bin, in the same location it has been for the last 10 years.

[cookie]

Something's clearly awry. I've had to follow up a missed collection report for the second week running after receiving the following message despite the bin still being full.  Guess we just keep filling out the form.


 

[CPR Dave]

£85 well spent eh.

[Mabaker]

May I ask where is this missed collection service page? I thought that Southwark would contact me via email. Am I not looking in the right place? Confused.

[ianr]

Deleted as irrelevant.

Edited Friday at 10:23 by ianr

[cookie]

Here you go Mabaker

https://www.southwark.gov.uk/waste-and-recycling/bin-collections/report-missed-bin-collection

[vladi]

[Mabaker]

Thanks and 😅 to last post

I'm sure it's me having computer brain fog, but I noticed other posters had replies to their missed bin reports but I've never had an answer even though I've reported many times. I know it says they get back to you but where and how?

[cookie]

My brown bin finally got emptied this morning.

[heartblock]

My food bin was not emptied for two weeks, put in a form week one… nothing happened, tried to put in a form week 2, but was told on the phone I had to wait until after 4pm. Put in a form after 4pm , nothing happened so put in an official complaint on the phone and finally two weeks worth of smelly stuff collected. 
I hadn’t noticed week 1 that it had not been collected, only knew as the local foxes worked out how to open the brown food caddy…spreading uncollected waste all over my front yard…so I was annoyed on several levels.
My other bins are casually thrown halfway across the street every collection day, despite me putting them out where it is convenient for the crew and making sure they do not have to move the other colour bin to get to the green or blue bin. They also throw other peoples bins into my front yard.

I would appreciate my food bin to be emptied and some care taken when replacing bins. 

Bin collection line 020725 2000 worth trying, however I found them dismissive and my issue was not resolved. 

Complaints 0207525 0042 …. Actually spoke to a really excellent customer service advisor, I think only accessible on week days -office hours. She was very helpful and resolved my uncollected bin issue

Edited Sunday at 11:02 by heartblock

[lilolil]

The brown bins weren’t emptied in my road (Hindmans). I filled in the missed collection form but it still hasn’t been collected . Not really providing the service we have paid for!

[Mabaker]

I'm sure it's me having computer brain fog, but I noticed other posters had replies to their missed bin reports but I've never had an answer even though I've reported many times. I know it says they get back to you but where and how?

I'm hoping last week's garden waste will finally get emptied tomorrow, but I'm now thinking even if they do come, will they ignore it , as still haven't received my sticker for this year? We'll see.

[cookie]

MaBaker, I've never had a reply from them, but when I reported the missing collection again on their form I got a message on their website  saying that the request had already been fulfilled.  Hope this helps?

[lilolil]

I just spoke to the bin man who was taking the food waste bin and he said he doesn't take the brown garden waste bin! He said that was another round. Strange as theyre always taken together. He said to ring them and complain.

I think that as a group we should escalate this further if they're not emptied today.

[se22]

They used to be taken together, but the food waste and the garden waste now have to be kept separate so are collected by different teams.

[lilolil]

Bins have now been emptied!

[Northern Star]

Mine is still full. Hasn’t been emptied for three weeks despite filling in two missed collection forms

[lilolil]

I rang the complaints number shown above. Lady i spoke to was very helpful and emailed environmental services.

[Penguin68]

Mine was cleared as usual in Underhill. Were other bins cleared in your road or were they all missed? Is the problem to do with the route as a whole, or your bin being missed out on its own? Does it have the right stickers on it? If it is just your bin could you work from home next Tuesday or get someone to monitor why it's being missed if other bins on the route are being collected. The guys on my route seem pretty straight and generally helpful.