Royal Mail

[sally buying]

After no receiving any post for almost 3 weeks I spoke to a postie why.  His reply was we do not have enough postmen out of High Shaw Road sorting office.

Its very inconvenient

As my bank has sent debit cards which have not arrived and now have been cancelled.  It appears that any 2nd class post could be sitting in a large pile somewhere.

Thought I would pass this on.

 

 

 

 

[Sally Eva]

Go down to the sorting office and ask for it. I did this. I didn't get much but thereafter I have received post 3 or 4 times per week

[sally buying]

To up date on this, 14 letters arrived today. Which included letters posted before the 12th March.

If you are waiting for letters maybe a trip to the sorting office is required.

[Nigello]

Please write to your MP via WriteToThem about this. It will let her know that there are still problems. 

[FredCasa]

Same here - no post, no Private Eye, no bank cards. Went to the sorting office yesterday and left a letter for the manager. I've also Just written to Ellie Reeves MP - the more of us write, the better.

[Dulwich dweller]

My MP was helpful when we were forgotten about in the Gardens/ Kelmore grove for weeks on end. That was a few months back. After the service getting back to regular deliveries for a month or two it has now gone backwards again. Our postman said that our round is being adversely affected again due to a shortage of staff.. They deliver parcels daily but not letters. Time to have another email with my MP I think.

 

  On 26/03/2025 at 15:11, FredCasa said:

Same here - no post, no Private Eye, no bank cards. Went to the sorting office yesterday and left a letter for the manager. I've also Just written to Ellie Reeves MP - the more of us write, the better.

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Ellie Reeves was very helpful the last time we were left without deliveries. She actually visited Highshore Road sorting office and took them to task after myself and other residents contacted her office. 

 

[Munro bagger]

Royal Mail website shows the Highshore Road office only open 8 to 10 most days. Is that right? I don't want to make a wasted journey. 

[Dulwich dweller]

  On 26/03/2025 at 17:08, Munro bagger said:

Royal Mail website shows the Highshore Road office only open 8 to 10 most days. Is that right? I don't want to make a wasted journey. 

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There is a phone number that you can call if you need more Info. I'm fairly sure that I've been served later than 10 am but that was over a year ago.

[sally buying]

Went this morning to Highshore Road opening hours 8-10 AM. Not a sole to ask what the hell is going on.

 

Joke

[claresy]

Post system seems to be broken. I posted a Mother's Day card first class on Thursday at the cost of £1.50 and it still hasn't arrived. 

[Twoddle]

  On 31/03/2025 at 12:38, claresy said:

Post system seems to be broken. I posted a Mother's Day card first class on Thursday at the cost of £1.50 and it still hasn't arrived. 

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It's been broken in this area for quite some time.

[Rockets]

I love it when you get a “we tried to deliver, you weren’t in” message and not a single post person has been anywhere near the house…it seems they sometimes don’t even bother to try to deliver and then claim you weren’t in…

[Sue]

  On 31/03/2025 at 12:19, sally buying said:

Went this morning to Highshore Road opening hours 8-10 AM. Not a sole to ask what the hell is going on.

 

Joke

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That's a bit fishy!

(sorry, I know the situation isn't at all funny. Probably worth asking Ellie Reeves to intervene yet again?)

[J19]

We also havent been getting any letters, this happens so often and its so frustrating 

[Penguin68]

We receive (should receive) 20-30 items of post a week, some subscription magazines, catalogues and (about a third) normal business mail (personal mail is far less frequent, save over Christmas and birthdays).  This tends to arrive in only two (more frequently one) delivery. Magazines are invariably late, often up to a week late. Not good for political weeklies. This has been my 'steady state' position following much worse frequency on the closure of the real ED Delivery Office, and of course Covid.

There seems little point in complaining any longer - to anyone. There will be a sudden flurry of mail delivered, of course, in the few days after an MP intervention, and then it falls back into rubbish deliveries.

It is a combination of senior management focus on high(er) value parcel and special delivery items (which I do get more regularly) which is a management decision, under-employment (vacancies) of posties and, I believe, extremely poor local management of what resources  Royal Mail actually has in Peckham.

I don't now believe it is curable. I do believe that no one in Royal Mail management gives a sh*t!

[James Barber]

Ofcom states how to formally complain - https://www.ofcom.org.uk/make-a-complaint/complain-about-postal-services/royal-mail/

1st step Royal Mail - https://www.royalmail.com/sites/default/files/Complaint_Handling_Process_AUG_2019.pdf 

03457 740 740 https://help.royalmail.com/s/contactsupport/wheresmyitem

Failing that - you can seek compensation form Royal Mail - https://personal.help.royalmail.com/app/answers/detail/a_id/325

I've never needed to tried these - so if anyone has please let us know.

2nd step Postal Redress - https://www.cedr.com/consumer/postrs/overview/

[MaryT]

Just had a huge dump of overdue mail today; a birthday card sent on 11 March (that birthday is now long gone!), a missing SIM card, which had to be ordered again, overdue PCN correspondence from Southwark, meaning fines have been missed without me knowing (again!). This is a problem which stems back to the closure of the E.Dulwich sorting office over 5 years ago, although Royal Mail keep saying that they've now got it in hand. Rubbish! Local MP Ellie Reeves knows about it. Go ahead and email her please, as I've been doing! (ellie.reeves.mp@parliament.uk) I'm heartily sick of the problem; it has tangible consequences for people when the mail is so unreliable!