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East Dulwich Deli - Customer Service Training needed


Shanikus

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I just had a pretty disheartening experience at the East Dulwich Deli - the guy could not raise his greeting above a grunt, a smile might have shattered his face and I walked out feeling pretty pissed off on a lovely afternoon.


Anyone else had this sort of exxperience in what is supposed to be one of the little jewels in ED?

ACBP Wrote:

-------------------------------------------------------

> Yep. I've had the same experience. I think he has

> PMT (perturbed man tension) or something as he

> really does vary...sometimes grunty sometimes most

> friendly...


I think you might be thinking of cheese block.

Yes I concur, starting a thread to say someone is miserable is a bit much. I don't know the person you're referring to but, fact, there are miserable people out there; always have been and always will be. Live and let live and don't take it personally.

Shanikus Wrote:

-------------------------------------------------------

> I just had a pretty disheartening experience at

> the East Dulwich Deli - the guy could not raise

> his greeting above a grunt, a smile might have

> shattered his face and I walked out feeling pretty

> pissed off on a lovely afternoon.

>

> Anyone else had this sort of exxperience in what

> is supposed to be one of the little jewels in ED?


Unless you go shopping to be cheered up and/or entertained by shop staff then this thread is pointless. So what if the assisstant didn't smile-did it spoil the food or even the little jewels? If your mood is so easily influenced you'd better stay away from the news.

Smiling is not customer service. Who knows what was/is going on in the shop staff life - a death in the family, a serious illness, a failing relationship etc etc, and then someone posts on a forum that staff are miserable! Absolutely no point in the post, and it could be damaging to the busnes bcos a smile wasn't returned.

I've been a customer (on and off) of ED Deli for almost 5 years - and that chap has always been the same - miserable and completely lacking in customer service skills. I've said 'on and off' as I've left several times wondering why I'm paying loads of money for such crap service. However, some of the staff are amazingly good.


In my view, smiling is part of customer service - or least some hint that they appreciate my custom would be nice. But, ED would be worse off without them - perhaps that's why it may not really matter what we think.

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