Jump to content

East Dulwich Deli - Customer Service Training needed


Shanikus

Recommended Posts

I just had a pretty disheartening experience at the East Dulwich Deli - the guy could not raise his greeting above a grunt, a smile might have shattered his face and I walked out feeling pretty pissed off on a lovely afternoon.


Anyone else had this sort of exxperience in what is supposed to be one of the little jewels in ED?

ACBP Wrote:

-------------------------------------------------------

> Yep. I've had the same experience. I think he has

> PMT (perturbed man tension) or something as he

> really does vary...sometimes grunty sometimes most

> friendly...


I think you might be thinking of cheese block.

Yes I concur, starting a thread to say someone is miserable is a bit much. I don't know the person you're referring to but, fact, there are miserable people out there; always have been and always will be. Live and let live and don't take it personally.

Shanikus Wrote:

-------------------------------------------------------

> I just had a pretty disheartening experience at

> the East Dulwich Deli - the guy could not raise

> his greeting above a grunt, a smile might have

> shattered his face and I walked out feeling pretty

> pissed off on a lovely afternoon.

>

> Anyone else had this sort of exxperience in what

> is supposed to be one of the little jewels in ED?


Unless you go shopping to be cheered up and/or entertained by shop staff then this thread is pointless. So what if the assisstant didn't smile-did it spoil the food or even the little jewels? If your mood is so easily influenced you'd better stay away from the news.

Smiling is not customer service. Who knows what was/is going on in the shop staff life - a death in the family, a serious illness, a failing relationship etc etc, and then someone posts on a forum that staff are miserable! Absolutely no point in the post, and it could be damaging to the busnes bcos a smile wasn't returned.

I've been a customer (on and off) of ED Deli for almost 5 years - and that chap has always been the same - miserable and completely lacking in customer service skills. I've said 'on and off' as I've left several times wondering why I'm paying loads of money for such crap service. However, some of the staff are amazingly good.


In my view, smiling is part of customer service - or least some hint that they appreciate my custom would be nice. But, ED would be worse off without them - perhaps that's why it may not really matter what we think.

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • Certainly the threshold won't be increased, but, additionally, once the position is accepted that central government can impose a rental, for no return, on property you might expect it to be widened. Remember Council tax, also a tax on property, is in exchange for the services we get from our local council, but this property tax is in exchange for nothing. Indeed those hit by this tax are amongst the relatively few people, in general, who are net contributers to national income, as opposed to net benefitters.
    • The new tax will go up annually by the rate of CPI which is a lot more than 2.6% under this government. but the threshold is not going to be increased by inflation. So soon enough a lot more of you people will be living in mansions that are subject to this tax.
    • So much bitterness is being aired here towards people who own their own house  Sad
    • For folks who are trapped in £2M houses that they just simply can't move away from and see themselves as asset rich but cash poor as they bought it for a small fraction of the current value back in the 80's or whenever, how about this: House inflation in the UK is currently 2.6% pa* - that equates to £52,000 per year gain on the asset. Don't worry at all about the money you've earned to date by just simply living in your own house, but from this point you could realise (borrow against) that whopping £52,000 a year that the property is going up by, and cover this new tax amply. *yes I'm aware London is dragging compared to national figures here, but family homes in London are outperforming smaller properties, and that has certainly not always been the case.  
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...