Azalea Posted February 15 Share Posted February 15 (edited) Whenever I call their telephone number during the week, they never answer. A message comes on saying to try later and there is no voicemail facility. This has been going on for months now. Are they short staffed? Are all pharmacies like this now? Edited February 16 by Azalea Correction 1 Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/ Share on other sites More sharing options...
Jenijenjen Posted February 15 Share Posted February 15 They never answer when I call either so don't even bother trying now. Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697672 Share on other sites More sharing options...
Azalea Posted February 15 Author Share Posted February 15 On 15/02/2025 at 11:43, Jenijenjen said: They never answer when I call either so don't even bother trying now. Expand Do you just turn up hoping your prescription is ready? I’ve been using them since they were in Melbourne Grove (more than 15 years) and their service has deteriorated so much. Considering trying a different pharmacy but I don’t think there are many left in the area. Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697725 Share on other sites More sharing options...
Jenijenjen Posted February 15 Share Posted February 15 They have a note up now to say to allow 7 days for a prescription to be ready and on the 7th day for my latest prescription I did receive a text to say it was ready so things are taking a lot longer and I think this applies to all pharmacies. I've started to use their app which seems OK but still settling in. I would say I've always found them helpful and courteous. Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697728 Share on other sites More sharing options...
sandyman Posted February 15 Share Posted February 15 I stopped getting prescriptions there as they are not open on saturday. Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697735 Share on other sites More sharing options...
Peckhampam Posted February 15 Share Posted February 15 I use Vale Pharmacy, right by Goose Green Roundabout. They usually have the prescription ready by the time I have walked from the GP, or had my medications approved on line by GP. Never had any problems. 1 Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697738 Share on other sites More sharing options...
Alec1 Posted February 15 Share Posted February 15 The few times I have been in there, they are incredibly busy, but once served, they are very helpful. Their pharmacy first service has been great the couple of times I have used it. Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697740 Share on other sites More sharing options...
Sue Posted February 15 Share Posted February 15 On 15/02/2025 at 18:28, Peckhampam said: I use Vale Pharmacy, right by Goose Green Roundabout. They usually have the prescription ready by the time I have walked from the GP, or had my medications approved on line by GP. Never had any problems. Expand I've found Vale Pharmacy to be good. My only issues were due to problems with the wholesalers, not with the actual pharmacy. Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697741 Share on other sites More sharing options...
Azalea Posted February 15 Author Share Posted February 15 On 15/02/2025 at 17:22, Jenijenjen said: They have a note up now to say to allow 7 days for a prescription to be ready and on the 7th day for my latest prescription I did receive a text to say it was ready so things are taking a lot longer and I think this applies to all pharmacies. I've started to use their app which seems OK but still settling in. I would say I've always found them helpful and courteous. Expand Oh, I’ve never known it to take 7 days for a prescription to be ready except for very recently and it took longer than 7 days. Anyone else told 7 days at a different pharmacy? Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697748 Share on other sites More sharing options...
Sue Posted February 16 Share Posted February 16 On 15/02/2025 at 19:01, Azalea said: Oh, I’ve never known it to take 7 days for a prescription to be ready except for very recently and it took longer than 7 days. Anyone else told 7 days at a different pharmacy? Expand Surely it shouldn't take 7 days for a prescription to be ready? Have they said why? Is it because the specific medication isn't readily available? This was a while ago now, but I had terrible problems when I needed an urgent prescription for an antibiotic eye cream (for an ulcer on my eye) and couldn't get it anywhere. But surely this can't be the reason if they have a general notice up saying allow 7 days? Are they short staffed? Are GPs aware of this? Does this 7 days apply to everything, no matter how urgent? Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697767 Share on other sites More sharing options...
Jenijenjen Posted February 16 Share Posted February 16 (edited) I think it just applies to repeat prescriptions and includes the time the request spends at the GPs waiting approval. When I've taken in a paper prescription from my dentist it's been dealt with in the time I've popped to m&s and returned Edited February 16 by Jenijenjen 1 Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697769 Share on other sites More sharing options...
Azalea Posted February 16 Author Share Posted February 16 On 15/02/2025 at 18:29, Alec1 said: The few times I have been in there, they are incredibly busy, but once served, they are very helpful. Their pharmacy first service has been great the couple of times I have used it. Expand What is pharmacy first service? Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697798 Share on other sites More sharing options...
Alec1 Posted February 16 Share Posted February 16 On 16/02/2025 at 13:11, Azalea said: What is pharmacy first service? Expand https://www.daylewis.co.uk/pharmacy-first/ 1 Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697835 Share on other sites More sharing options...
Moovart Posted February 17 Share Posted February 17 There's a Southwark Engagement Survey just being sent round if any of the contributors to this thread are interested https://engage.southwark.gov.uk/en-GB/projects/share-your-view-on-local-pharmacies 1 Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1697904 Share on other sites More sharing options...
fredricketts Posted Tuesday at 21:39 Share Posted Tuesday at 21:39 (edited) They have not been answering their phone for about 18 months I complained to their headquarters twice and in the end I had a row with the staff in there and was told, I was not wanted in there pharmacy, so I went somewhere else, that was three months ago. Edited Tuesday at 21:41 by fredricketts Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1701814 Share on other sites More sharing options...
Sue Posted Tuesday at 23:18 Share Posted Tuesday at 23:18 Vale Pharmacy by the roundabout answer their phone. 1 Link to comment https://www.eastdulwichforum.co.uk/topic/357750-anyone-else-having-problems-contacting-day-lewis-pharmacy-on-ed-grove/#findComment-1701823 Share on other sites More sharing options...
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