Always had a good service from Royal Mail on deliveries. I also use 48 Tracked for sending small parcels, and only £3.39 when purchased online, very reliable and easy to follow updates. Some of the other "postal delivery services" tend to leave them in the front garden or doorstep and bugger off!
I think delivery problems are chiefly for post, not parcel post, as regards delivery by Royal Mail. However do remember that large parcels are delivered, or not, by Parcel Force, which is a separate operating company from Royal Mail. But I think 'Royal Mail' should mean what it says, in which case parcel delivery is prioritised over normal letter post
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