mattress suggestions please

[Lamusica]

Has anyone got any good king size  mattress suggestions please, particularly for male 14 stone who needs a firm but comfortable mattress that won't start to dip too quickly on one side?

[Sue]

I don't have any mattress suggestions, but you could try a mattress topper on top of the mattress?

Also ask in a reputable place that sells mattresses? 

[Mystic Mog]

https://www.dreams.co.uk/sleepmatch

[Lamusica]

Thanks Sue, its definitely the whole mattress needed!

 

1 hour ago, Mystic Mog said:

https://www.dreams.co.uk/sleepmatch

Thanks for this!

[Peckhamgatecrasher]

I've used Mattress Man twice, can thoroughly recommend.

It is worth investing in a good mattress (£400 plus), since you spend a lot of time in bed and they will last for years. 

I favour a firm well-sprung mattress which I find gives good support.  Don't forget to turn your mattress regularly: side to side every couple of months, and top to bottom at least once a year.  This will ensure even wear.

[Lamusica]

Thanks very much for the suggestion, will take a look at them

[malumbu]

John Lewis, found them helpful and ethically I'm happy shopping there

[Sue]

14 hours ago, malumbu said:

John Lewis, found them helpful and ethically I'm happy shopping there

Hopefully their customer service has improved then, as I've had several bad experiences over the years (despite their good reputation!) including fairly recently with a fridge freezer, which after two visits in person to Oxford Street I ended up buying from AO.

Their TrustPilot ratings are interesting (I just looked them up).  I know many  people tend to only post when they've received poor service, but even so ....

27% one star ratings is not good.

Edited Tuesday at 10:41 by Sue

[Lamusica]

Agreed Sue, I bought a fridge 7 years ago because of their good reputation.  When it was faulty I got caught in a feedback loop between the cs team and JL store.  it was resolved eventually but not without hours/days on the phone as I was passed between the two

[Sue]

2 hours ago, Lamusica said:

Agreed Sue, I bought a fridge 7 years ago because of their good reputation.  When it was faulty I got caught in a feedback loop between the cs team and JL store.  it was resolved eventually but not without hours/days on the phone as I was passed between the two

I could write a book on the problems I've had with John Lewis over the years!

I keep saying I will never use them again, but unfortunately sometimes circumstances dictate that I do.

I did once get some monetary compensation, but it in no way made up for all the preceding hassle and inconvenience.

Good luck with the mattress! Hope you find what you want and it all goes smoothly! 

Edited Tuesday at 15:51 by Sue

[malumbu]

Rather unfair to base things on isolated incidents.  John Lewis score 4 stars on Trust Pilot with most reviewers giving  5 but a sizeable number giving 1, from a quick look predominantly due to perceived poor customer service.  I expect customer service has deteriorated due to staff cuts as it negotiates choppy water.  Not as extreme as say BA who were exemplary but that was when they and other national airline had a virtual monopoly and charged accordingly before the budget airlines changed everything (and despite disappointment with BA customer service isn't nowhere near as awful as Ryanair.

Stick Tomy recommendation of JL for mattresses and others can do their own research and make their minds up accordingly.

 

 

 

[Sue]

1 hour ago, malumbu said:

Rather unfair to base things on isolated incidents.  John Lewis score 4 stars on Trust Pilot with most reviewers giving  5 but a sizeable number giving 1, from a quick look predominantly due to perceived poor customer service.  I expect customer service has deteriorated due to staff cuts as it negotiates choppy water.  Not as extreme as say BA who were exemplary but that was when they and other national airline had a virtual monopoly and charged accordingly before the budget airlines changed everything (and despite disappointment with BA customer service isn't nowhere near as awful as Ryanair.

Stick Tomy recommendation of JL for mattresses and others can do their own research and make their minds up accordingly.

 

 

 

The poor customer service is very unlikely to be due to staff cuts.

My poor experiences go back decades, and my understanding was that JL had actually made great efforts to attempt to improve their customer service.

I have no idea why a department store should be on TripAdvisor, but when I googled it came up with reviews like the attached screenshots from several years ago.

I have had poor service both prior to buying things (hence my purchase from AO instead of JL, despite doing massive research beforehand) , during buying things (sent from JL in Oxford Street to a Waitrose in Canary Wharf to collect  a laptop which was supposed to be collected from  JL in Oxford Street, which was very inconvenient) and after buying things ( including problems with said laptop, which JL initially washed their hands of because I had "bought it in Waitrose").

I could go on. And on. And on. At great length 🤬🤣

Even greater length than usual  🤣

And this one:

Edited Tuesday at 17:44 by Sue

[Azalea]

I’ve had good experiences with both Millbrook and a Dunlopillo latex mattress.   You do not have to turn a Latex mattress.  John Lewis sell partial latex mattresses and they also sell Millbrook mattresses.  
 

Sharon White, the CEO of JL, is leaving next month. From what I’ve read,   I believe a lot of their recent problems stem from her headship.

[vladi]

I would recommend John Lewis and would stress that to avoid sagging, it is essential to flip your mattress one a month - in both directions ie flip end to end and side to side.

[malumbu]

I'm not going to Tripadvisor for a review of JL.  Happy to look at this for hotels, and even then with a pinch of salt.

[Sue]

On 14/01/2025 at 22:49, malumbu said:

I'm not going to Tripadvisor for a review of JL.  Happy to look at this for hotels, and even then with a pinch of salt.

Nor would I have done, but it came up when I googled John Lewis reviews.

Do you not trust TrustPilot reviews? Even allowing for the fact that many people only post reviews when they have had poor service, 27% one star reviews is indicative of something wrong, I would say.

That's 27% of 76,392 reviews. That's an awful lot of people who don't  think the service they got from John Lewis was even worth two stars, let alone more.

Screenshot attached.

[jazzer]

IMO, Sealy, the best nights sleep you'll ever have.