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No hesitation in recommending Pavel and his excellent company. So glad we were able to have a slot in the schedule. Our move has been stressful in many ways so it was a huge relief to have the contents of our home dealt with by kind, responsive professionals. -
I have someone from Which Tech phoning on Monday afternoon. I couldn't get an earlier appointment. I am hoping that now there is a visible display, they will be able to get me online and then remotely control the laptop and identify what went wrong and whether it is an ongoing fault or, if not, whether it is likely to recur. If they can't, or if they identify a hardware fault, I will have to grit my teeth and let John Lewis's third party "repair" company take it away and deal with it 😭 I'm very grateful for your advice, but when I saw "Windows will restart automatically" my immediate reaction was to think "but suppose it doesn't" and "suppose the screen goes black again" which I know is very negative but I'd rather someone else was there when I did it, albeit on the end of the phone! Meanwhile, every cloud etc, as I have installed Word on my phone, which I didn't know was possible, and I have been editing and printing documents from there. I haven't investigated whether I can do the same with Excel, but I will see what happens on Monday.
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