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I spoke to four agents when I sold last year. 

  • One came back to me with neither a valuation nor an indication of what their charges were
  • Mundays agree were very helpful when they came round, but never came back to me
  • Another was critical of my flat and came back with a valuation far below what I ended up getting
  • I ended up going with Ludlow Thompson as they came back to me with a valuation and told me what their charges were. However, they no longer exist (merged into Foxtons)

I guess my point is if you speak to a few agents then the decision might make itself. And I should have looked on here for recommendations!

Avoid Acorn at all cost. Appalling service in every regard. We were involved in a sale and they repeatedly made procedural errors that delayed, and almost tanked, the sale. As buyers, they knew literally nothing about the property and were unable to answer even the most basic questions. Instead they simply lied rather than saying they didn’t know any information which caused issue in the long run. I hear only positive things about Truepenny’s. 

Avoid KFH.

Agree with other comments that it is best to talk to lots of people.  Also, (not particularly related to the above agent), I wish I had read the reviews a lot more, rather than relying on numbers.  Depending on whether you are renting, letting, selling or buying the reviews often differ a lot depending on the relationship you have with the agent and it is worth checking whether the good/bad reviews match your situation.

 

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