Dirty pool, Dulwich Leisure Centre

[ctovey]

Just back from a swim at Dulwich Leisure Centre.  Whilst in the pool, we saw the lobby outside the family changing room being washed,  The person doing the cleaning then washed the mats taken from the family changing room and then put them in the pool, laying them on the steps!!!.  Not only was this dangerous - they were laid on the top step in such a way that they overlapped the step -  when we got out  there was a load of grit on the top step where they were taken out.

When we got changed, I asked at the desk to speak to the manager.  Guess who it was??? The guy who had been doing the cleaning!!!!  I said I was actually complaining about what he had done with the mats ie, dumping them in the pool.  His response - 'Did I dump them too aggressively for you?'  When I said I thought it was unhygienic to put the mats in the pool , his response was that he had actually cleaned them, but had put them in the pool to remove the residual cleaning fluid!!!!!  I don't know what's worse - having cleaning fluid dumped in the pool or the dirt!  He also asked how I knew the dirt in the pool was from the mats???

Wonderful customer service!  I won't be going back in a hurry!

[Sue]

7 hours ago, ctovey said:

Just back from a swim at Dulwich Leisure Centre.  Whilst in the pool, we saw the lobby outside the family changing room being washed,  The person doing the cleaning then washed the mats taken from the family changing room and then put them in the pool, laying them on the steps!!!.  Not only was this dangerous - they were laid on the top step in such a way that they overlapped the step -  when we got out  there was a load of grit on the top step where they were taken out.

When we got changed, I asked at the desk to speak to the manager.  Guess who it was??? The guy who had been doing the cleaning!!!!  I said I was actually complaining about what he had done with the mats ie, dumping them in the pool.  His response - 'Did I dump them too aggressively for you?'  When I said I thought it was unhygienic to put the mats in the pool , his response was that he had actually cleaned them, but had put them in the pool to remove the residual cleaning fluid!!!!!  I don't know what's worse - having cleaning fluid dumped in the pool or the dirt!  He also asked how I knew the dirt in the pool was from the mats???

Wonderful customer service!  I won't be going back in a hurry!

That's really awful.

There must be someone further up the management chain who could be made aware of this? 

[ctovey]

I intend to if I can find a link on the website to make a complaint.  The guy shouldn't be a manager with his attitude!

[Azalea]

Thanks for flagging this up.

[Curmudgeon]

The staff at Dulwich are generally fairly unpleasant to customers, with the odd exception.  It’s like all human pleasantries and helpfulness have been surgically removed 

[claresy]

I thought the manager there was a woman.

[Sue]

1 hour ago, claresy said:

I thought the manager there was a woman.

I think there is a separate swimming manager and an overall manager of the whole centre, but I might be wrong.

It's a while since I've used the pool.

[ctovey]

I asked at the desk for the manager and the girl went into the office and this guy came out and said he was the manager.  Incidentally, he was the person who put the mats in the pool.  He obviously thought there was no problem in what he did.  In the past I've seen the attendants using a bucket to scoop water from the pool to clean the surrounding area, so it seems to be acceptable to contaminate the pool.

[Sue]

There was a change in the company running the leisure centre, wasn't there?

Who oversees that? The council? 

The pool manager or the general manager must ultimately be  responsible to someone outwith that company?

Edited 15 hours ago by Sue

[ctovey]

I have just seen that the pool has been closed temporarily 'due to an imbalance in PH levels'.

[Sue]

8 minutes ago, ctovey said:

I have just seen that the pool has been closed temporarily 'due to an imbalance in PH levels'.

What on earth does that mean?

Imbalance between the  pH  levels of what and what?

Edited 13 hours ago by Sue

[wozroy]

51 minutes ago, Sue said:

What on earth does that mean?

Imbalance between the  pH  levels of what and what?

Probably that's its below or above the acceptable level for swimming (7.2-7.6)

[Sue]

53 minutes ago, wozroy said:

Probably that's its below or above the acceptable level for swimming (7.2-7.6)

I think I'm just pedantically quibbling about the use of the term "imbalance", sorry.

Maybe all this cleaning stuff they seem to be putting in the pool has affected the pH 🙄

[David Peckham]

1 hour ago, Sue said:

I think I'm just pedantically quibbling about the use of the term "imbalance", sorry.

Maybe all this cleaning stuff they seem to be putting in the pool has affected the pH 🙄

Unlikely.

It would take a little more than a bit of Milton to alter the pH of eighty-odd thousand gallons of water.