Hopefully their customer service has improved then, as I've had several bad experiences over the years (despite their good reputation!) including fairly recently with a fridge freezer, which after two visits in person to Oxford Street I ended up buying from AO.
Their TrustPilot ratings are interesting (I just looked them up). I know many people tend to only post when they've received poor service, but even so ....
27% one star ratings is not good.
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