Anyone experiencing even greater issues securing a GP appointment with Tessa Jowell GP practice?

[jazzer]

Clowns is a polite version of what they could be called, their are far stronger adjectives I could have used but didn't. 

[Sue]

1 hour ago, jazzer said:

Clowns is a polite version of what they could be called, their are far stronger adjectives I could have used but didn't. 

Maybe just stick to describing what they did, rather than calling them anything?

Though I completely understand your frustration, having encountered similar people in official positions in the past who you wonder how they ever got their jobs, grammar.

[Lytcott1]

Yes, I'm having a nightmare trying to get a follow up appointment. I saw a Dr at Tessa Jowell GP practice on 22nd January who referred me for blood tests. Had first blood test on 24th January. A whole month later, they told me it had been sent 'in the wrong container'. So I did a second blood test on 25th Feb. Was then sent a text saying that one hadn't been processed. I then did an online, private 1 day blood test to get my result and am now trying to get a follow up apponintment with the GP. Requested appointment 7 days ago on Ask My GP app. So far no reponse...In the meantime my symptoms are getting worse.

[jazzer]

Bloods are done on the ground floor, never had any problems with them doing them. And I've found the Tessa Jowell GP Surgery to be really proactive. Perhaps pop in and have a chat with reception and establish what has happened. 

[Sue]

4 hours ago, Lytcott1 said:

Yes, I'm having a nightmare trying to get a follow up appointment. I saw a Dr at Tessa Jowell GP practice on 22nd January who referred me for blood tests. Had first blood test on 24th January. A whole month later, they told me it had been sent 'in the wrong container'. So I did a second blood test on 25th Feb. Was then sent a text saying that one hadn't been processed. I then did an online, private 1 day blood test to get my result and am now trying to get a follow up apponintment with the GP. Requested appointment 7 days ago on Ask My GP app. So far no reponse...In the meantime my symptoms are getting worse.

I saw my GP at The Gardens on Wednesday, had blood tests yesterday at Tessa Jowell (not the surgery, the blood testing place)  and had a text from my GP surgery this afternoon with the results.

Your experience sounds appalling.

[trinidad]

On 10/03/2025 at 19:10, jazzer said:

Oh my oh my, you really do seem dissatisfied with the "service" you've received. Good luck with the Ombudsman, personally I found them to be an utter and total shambles staffed by unqualified clowns who neither listened or were willing to do any background reading, when I had to involve them regarding a local dental surgery.

My experience with the Tessa Jowell Surgery as a new patient is poles apart from the one you describe. They have been pleasant, kind, informative, helpful and genuinely caring. I have followed their online protocols and everything has been fine. 

Perhaps posting your complaint on a public forum wasn't the best way to try and get it addressed and maybe if I may suggest an alternative approach could be for you to arrange a meeting with the Practice Manager and raise your concerns with them and have any evidence available, or just find another practice that meets your needs. 

The service diabolical, which is increased when your ill or have additional needs. I am really pleased for you, that as a new patient, your experiences are "poles apart". might be better to read back and you will see things have been put in writing to this organization. Emails are generally ignored by the practice, but notice a response does arrive when including the head office email address and thew CQC. In regards to a cozy meeting, nah. Tried that, very little is changed. I had to wait a week for a sickness certificate this month. My line manager did not believe I had contacted my GP practice. I had broken the sickness policy, by not presenting a sick certificate on my first day of sickness. Lots of apology, and a disgruntled line manager. 

Referring back to your comment, am I not allowed to express myself on a public forum?   

[jazzer]

yes of course you are, more than entitled to do so, I was just showing what my experience had been, sorry to hear of your problems with trying to get them to help you.

[Azalea]

10 hours ago, trinidad said:

The service diabolical, which is increased when your ill or have additional needs. I am really pleased for you, that as a new patient, your experiences are "poles apart". might be better to read back and you will see things have been put in writing to this organization. Emails are generally ignored by the practice, but notice a response does arrive when including the head office email address and thew CQC. In regards to a cozy meeting, nah. Tried that, very little is changed. I had to wait a week for a sickness certificate this month. My line manager did not believe I had contacted my GP practice. I had broken the sickness policy, by not presenting a sick certificate on my first day of sickness. Lots of apology, and a disgruntled line manager. 

Referring back to your comment, am I not allowed to express myself on a public forum?   

Re fit/sickness notes - it used to be that the patient would self certify themselves for the first week and then request a certificate from the GP.   If that’s not the case, when did it change?

[trinidad]

On 20/03/2025 at 21:20, jazzer said:

yes of course you are, more than entitled to do so, I was just showing what my experience had been, sorry to hear of your problems with trying to get them to help you.

Great, I don't really need to be told I cant express my experiences on a public forum then. 

Yet another delay in trying to get access to health care. 

I completed one of the TJ online forms which all patients are expected to complete on 14th March 2025. I'm in pain. Told my issue has been triage and will be offered a routine (up to five days)

25th March, receive another message on the TJ online service, this has now been completed. I am asked to complete a online form for feedback. I also receive a text message on the same day advising me I will receive a telephone call from "our team" on 1st April 2025 from 4:30pm. Have no idea if this is an appointment with a clinical staff member, or perhaps this is a telephone call to offer me an appointment for the future???? what ever it is, the level of service continues to be terrible in MY OPINON, and MY EXPERIENCE. What's amusing is you will receive a survey asking if I was able to choose the clinician of my choice. I have no idea who is calling!! I am receiving a number of scam calls at the moment as well.  

I guess this is my appointment slot of 1 - 5 days, which actually I have been offered an appointment which is actually two weeks and one day. All regulations and rules regarding arranging an appointment was followed. Should we be waiting over two weeks for a GP appointment????? This is the same service delivered last year.

If I do receive a call on Monday from someone at the surgery, i will once again follow up with a email, copying in the CQC and head office.      

 

 

 

 

 

 

 

 

Edited Sunday at 00:21 by trinidad

[jazzer]

15 hours ago, trinidad said:

Great, I don't really need to be told I cant express my experiences on a public forum then. 

Yet another delay in trying to get access to health care. 

I completed one of the TJ online forms which all patients are expected to complete on 14th March 2025. I'm in pain. Told my issue has been triage and will be offered a routine (up to five days)

25th March, receive another message on the TJ online service, this has now been completed. I am asked to complete a online form for feedback. I also receive a text message on the same day advising me I will receive a telephone call from "our team" on 1st April 2025 from 4:30pm. Have no idea if this is an appointment with a clinical staff member, or perhaps this is a telephone call to offer me an appointment for the future???? what ever it is, the level of service continues to be terrible in MY OPINON, and MY EXPERIENCE. What's amusing is you will receive a survey asking if I was able to choose the clinician of my choice. I have no idea who is calling!! I am receiving a number of scam calls at the moment as well.  

I guess this is my appointment slot of 1 - 5 days, which actually I have been offered an appointment which is actually two weeks and one day. All regulations and rules regarding arranging an appointment was followed. Should we be waiting over two weeks for a GP appointment????? This is the same service delivered last year.

If I do receive a call on Monday from someone at the surgery, i will once again follow up with a email, copying in the CQC and head office.      

 

 

 

 

 

 

 

 

Words fail me, your response speaks volumes. 

[Azalea]

Just checked and this practice is rated as requires improvement by the CQC.