Anyone experiencing even greater issues securing a GP appointment with Tessa Jowell GP practice?

[Forest Hill Climber]

On 17/07/2024 at 13:58, Sue said:

You don't have to put up with it!

There are other local GP surgeries!

It's very easy to change, just register with another one!

 

 

Is there one you could recommend?

[Sue]

5 hours ago, Forest Hill Climber said:

Is there one you could recommend?

It depends if you are in their catchment area, but I and others have often recommended The Gardens on here.

[trinidad]

I received a response from the ICB, they dont seem to have any teeth at all. The health ombudsman is next, but maybe the mp might be better. Does anyone know who is the MP for Peckham and camberwell? 

[OutOfFocus]

No one 

1 hour ago, trinidad said:

Does anyone know who is the MP for Peckham and camberwell

The names have changed !

Go to

https://members.parliament.uk/members/commons. and type your postcode .

 

Edited Tuesday at 18:51 by OutOfFocus
Correct url (hopefully)

[Azalea]

I’ve had three separate experiences in less than 24 hours with Tessa Jowell GP Surgery, on the phone. Three different people. Only one was halfway decent. I then received a notification of a satisfaction survey from them via the NHS App.   I’m going to give it a swerve.  

[KalamityKel]

2 minutes ago, Azalea said:

I’ve had three separate experiences in less than 24 hours with Tessa Jowell GP Surgery, on the phone. Three different people. Only one was halfway decent. I then received a notification of a satisfaction survey from them via the NHS App.   I’m going to give it a swerve.  

What kind of experiences?  Was this you calling them or they calling you?

[Azalea]

1 hour ago, KalamityKel said:

What kind of experiences?  Was this you calling them or they calling you?

Both.   I also had reason to call them last week after I received a text from them which required action.  Nothing happened. So had to call again earlier in the week to prod them.   Then,  in the last 24 hours, 3 more telephone calls.  It’s bizarre that they are asking for customer feedback as they won’t do anything about it. The request for feedback came from Omnes Healthcare.

1 hour ago, KalamityKel said:

What kind of experiences?  Was this you calling them or they calling you?

 

Edited 3 hours ago by Azalea
Addition

[trinidad]

I think my next step is my MP or the Health Ombudsman.