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By James Barber · Posted
Approved scheme usually have three years to start. Start can be pretty minuscule in practice. -
By James Barber · Posted
Ofcom states how to formally complain - https://www.ofcom.org.uk/make-a-complaint/complain-about-postal-services/royal-mail/ 1st step Royal Mail - https://www.royalmail.com/sites/default/files/Complaint_Handling_Process_AUG_2019.pdf 03457 740 740 https://help.royalmail.com/s/contactsupport/wheresmyitem Failing that - you can seek compensation form Royal Mail - https://personal.help.royalmail.com/app/answers/detail/a_id/325 I've never needed to tried these - so if anyone has please let us know. 2nd step Postal Redress - https://www.cedr.com/consumer/postrs/overview/ -
We receive (should receive) 20-30 items of post a week, some subscription magazines, catalogues and (about a third) normal business mail (personal mail is far less frequent, save over Christmas and birthdays). This tends to arrive in only two (more frequently one) delivery. Magazines are invariably late, often up to a week late. Not good for political weeklies. This has been my 'steady state' position following much worse frequency on the closure of the real ED Delivery Office, and of course Covid. There seems little point in complaining any longer - to anyone. There will be a sudden flurry of mail delivered, of course, in the few days after an MP intervention, and then it falls back into rubbish deliveries. It is a combination of senior management focus on high(er) value parcel and special delivery items (which I do get more regularly) which is a management decision, under-employment (vacancies) of posties and, I believe, extremely poor local management of what resources Royal Mail actually has in Peckham. I don't now believe it is curable. I do believe that no one in Royal Mail management gives a sh*t!
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