Im seeking employment and am free to start ASAP.

[andrew_lipyeat1986]

My name is Andrew Lipyeat I am new to the london area due to moving here from Essex a very sort while ago.

I am a hard working individual looking for work that will enable me to continuously develop as both a team player and as a committed, diligent and enthusiastic employee, through tackling new tasks and honing new skills repaying any potential employer for their trust and investment in me.

Previous Employment:

First Data International Basildon

Customer Service Representative

* Dealt directly with customers via the telephone and electronically, responding promptly to their inquiries whilst handling and resolving any complaints as appropriate. Ensuring all the relevant information was obtained so that these could be turned around quickly for the customer.

* Customer verifications sought inline with Data Protection and all orders, forms and applications were completed with the customer and direct requests or unresolved issues were transferred, with full explanation, to the correct or designated resource.

* All customer interactions, transactions, inquiries, comments and complaints recorded during and after each call.

* All necessary administration completed post call with appropriate communications being sent to internal departments.

* Where appropriate a follow up call was made to customers to follow up on our interactions.

Converso Southend on Sea

Call Centre Advisor

* Provide information, advice and guidance via the telephone to all clients of Converso.

* Operated an appointment booking system for both existing and new clients, ensuring that all follow up appointments were kept and that the clients were satisfied with service. This involved both inbound and outbound calling.

* Data collection came as part of these calls and I used these to collate a report for my direct line manager and the Senior Management Team. This was done on a daily basis and fed into a larger trend analysis report where it was possible to make recommendations on alternative approaches to improve sales.

* Ensured that the database is kept up to date and in accordance with Converso*s company policies.

* Recognise, document and alert my line manager of any trends in customer calls.

* Made recommendations for process improvements.

* Took on additional duties to help improve my work experience.

Other Qualifications Gained:

* NVQ Level 2 * English & Mathematics

* NVQ Level 1 * Vehicle Body Repair

* Basic Food Hygiene

* Fire Warden * First Intervention Training

* Team Building

Interests Website design, E Commerce, reading for self improvement.