Efficiency? It’s LEISURE TIME! Fine if you want to lanyard up and go full spreadsheet when you fancy a bit of a paddle, but that’s not really the best MO when speaking of a council-funded recreation centre.
Having turn up and swim isn't efficient. Either they're too packed and everyone loses, or there are vacancies which people aren't aware of because there's no booking system.
Or have both special sessions and turn-up-and-swim sessions (with the emphasis on the latter, because that’s the most accessible and historically and socially acceptable way of doing things, which was only jettisoned because of the effects of a pandemic.
They used to fine people for not turning up, but I think the reception staff were overwhelmed by mistakes/people trying to appeal their fine. I think instead they should just temporarily reduce the booking window for people who don't turn up as a deterrent.
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