Bic Basher Posted July 9, 2023 Share Posted July 9, 2023 (edited) The provider of the blood tests at Kings and Tessa Jowell are introducing appointments from July 24th. A limited walk-in service will be kept for those who don't have internet access. Online booking system for blood tests from 24 July 2023 « 306 Medical Centre Edited August 2, 2023 by Bic Basher Updated date of change Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/ Share on other sites More sharing options...
Spartacus Posted July 9, 2023 Share Posted July 9, 2023 Madness If you go see a consultant at King's they may say, get a blood test on your way out and now you would need to book one and possibly return another day. How is that helping the patient ? 1 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629754 Share on other sites More sharing options...
gabys1st Posted July 9, 2023 Share Posted July 9, 2023 maybe it is for GP requested blood tesrs? Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629779 Share on other sites More sharing options...
Pugwash Posted July 9, 2023 Share Posted July 9, 2023 I had a blood test last week at TJC - no notices about appointments. Was seen and in and out within 15 mins. Longest I have ever waited is 45 mins. GP requested blood tests are only done at TJC - they don not like doing them at Kings/ Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629794 Share on other sites More sharing options...
OutOfFocus Posted July 10, 2023 Share Posted July 10, 2023 If this is the case, i suggest representations via healthwatch. But as pugwash observes it is odd no mention at TJC Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629870 Share on other sites More sharing options...
Penguin68 Posted July 10, 2023 Share Posted July 10, 2023 Is it possible that this is practice specific - I know some practices have their own phlebotomist on site? My own surgery has nothing similar posted. The Kings and Tessa Jowell phlebotomy site makes no reference to this https://www.kch.nhs.uk/services/services-a-to-z/phlebotomy/ Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629881 Share on other sites More sharing options...
malumbu Posted July 10, 2023 Share Posted July 10, 2023 What's the problem? I do a lot of my healthcare stuff on line. TJ is really quick but last time I went for a blood test at Kings it was at least an hours wait and bedlam in the waiting room (and Covid was still around.....) Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629949 Share on other sites More sharing options...
ianr Posted July 10, 2023 Share Posted July 10, 2023 (edited) It seems to be an area-wide change: https://www.swiftqueue.co.uk/Synnovis.php?group=Syn_GP. I'd rule out the possibility that it's not possible to use the dedicated kiosk they mention, or your smartphone, to make an appointment in five minutes time, before making any complaints. And wait to see what replaces the current queue ticket system, which has worked very simply and efficiently whenever I've gone there. Edited July 10, 2023 by ianr 1 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629963 Share on other sites More sharing options...
Nigello Posted July 11, 2023 Share Posted July 11, 2023 The system at TJC is exemplary. The staff are efficient, professional and kind and patients rarely have to wait more than ten minutes before being called. Sounds like a “bright idea” thought up by faraway dullards. Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629965 Share on other sites More sharing options...
OutOfFocus Posted July 11, 2023 Share Posted July 11, 2023 Agree. Sounds like a solution in search of a problem. Various disabilities make not thought through websites hard. Ditto having to get places at exact times. I will do my best for GPs but find it threatening for this Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1629973 Share on other sites More sharing options...
Jenijenjen Posted July 11, 2023 Share Posted July 11, 2023 I agree with those who have posted in praise of the phlebotomy at TJ which is in contrast to the one at Kings. One time I had to have a blood test after an out-patients appointment, took a ticket and left the hospital to do another pressing errand for well over an hour. When I returned to Kings, my number had not yet come up. So I wonder if some people seeking an appointment at Kings may be offered an appointment at TJ instead? Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1630015 Share on other sites More sharing options...
OutOfFocus Posted July 13, 2023 Share Posted July 13, 2023 The phrase if it ain't broke don't fix it comes to mind. 1 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1630253 Share on other sites More sharing options...
malumbu Posted July 13, 2023 Share Posted July 13, 2023 What's wrong with on line bookings? We do this for so many activities. Perhaps give it some time rather than come over all angry oh Tunbridge Wells 1 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1630262 Share on other sites More sharing options...
jazzer Posted July 13, 2023 Share Posted July 13, 2023 On 13/07/2023 at 19:50, OutOfFocus said: The phrase if it ain't broke don't fix it comes to mind. Expand Totally agree, nothing less than changing something that works absolutely fine, UTTER MADNESS Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1630264 Share on other sites More sharing options...
OutOfFocus Posted July 28, 2023 Share Posted July 28, 2023 On 13/07/2023 at 19:50, OutOfFocus said: The phrase if it ain't broke don't fix it comes to mind. Expand Its only broken in eyes of management/ accountants. Don't fix that by "punishing" patients. Anyway 24th july is past. Any update. Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1631961 Share on other sites More sharing options...
OutOfFocus Posted August 1, 2023 Share Posted August 1, 2023 On 28/07/2023 at 02:06, OutOfFocus said: Anyway 24th july is past. Any update. Expand My theory is the are trying to even out the number of staff across the day. (Read reduce). The 309 webpage claims shorter queues. But it might also mean more awkward times (more time off work). Has anyone asked users what they want. Aside. I was treated by Moorfields and had to make a specific trio to old street for a blood test. And noticed the analysis was at guys. Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1632620 Share on other sites More sharing options...
Jenijenjen Posted August 1, 2023 Share Posted August 1, 2023 Introducion of the online booking system has been delayed until the end of August. 2 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1632634 Share on other sites More sharing options...
OutOfFocus Posted August 23, 2023 Share Posted August 23, 2023 Have contacted the CCG. Assured someone is looking at it. Asked whether there has been an equality impact assessment. Meanwhile thought the attached was amusing. Apart from saying Dulwich Hospital. Went straight in , no queue Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1635498 Share on other sites More sharing options...
Sue Posted August 23, 2023 Share Posted August 23, 2023 On 23/08/2023 at 18:25, OutOfFocus said: Have contacted the CCG. Assured someone is looking at it. Asked whether there has been an equality impact assessment. Meanwhile thought the attached was amusing. Apart from saying Dulwich Hospital. Went straight in , no queue Expand I got ticket 101 last time I was there 🤣 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1635502 Share on other sites More sharing options...
Pugwash Posted August 23, 2023 Share Posted August 23, 2023 I went for blood test on Friday 18th August at TJC, unusually I was 10th in the queue but was seen in under 15 minutes. I also went at lunch time (1ish) when less staff were on. Test results were sent to my GP on the Monday, who informed me Monday afternoon. That is a pretty good service. No notices re booking appointments display either in the room or in general area of the centre. KCH blood tests tend to derive from their OP departments and vary in waiting times - last time I went there following an OP appointment, waited around 20 - 30 minutes. Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1635505 Share on other sites More sharing options...
wolis Posted September 4, 2023 Share Posted September 4, 2023 Has anybody tried to book a blood test. I've registered and followed the link to book a test but can get no further than entering the name of Kings College Hospital. The support page is useless. Any tips from someone who has been able to make a booking. Just got it. There is a black 'button' on the right side of my screen that was hardly showing. The support page was unhelpful. A great friend of mine who is elderly and has no computer or smartphone would be completely unable to get a booking. The old system was so easy. This is somebody making money from the NHS Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1636991 Share on other sites More sharing options...
Pugwash Posted September 4, 2023 Share Posted September 4, 2023 According to the leaflet I got from GP with a blood test form, it says you can book on line or if you do not have either a computer or SMART phone, you are still able to turn up in person. I will just turn up- I have many commitments both personal and medical that to juggle another appointment will do my head in. Also as a carer I never know what the day brings especially as my cared for person is due to have an operation which means I will be more tired to the house for 6 weeks post operation. 1 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1637073 Share on other sites More sharing options...
offspinner Posted September 5, 2023 Share Posted September 5, 2023 I had a blood test at TJC yesterday, where the new system is indeed in operation. Since no-one had been told about the new system, no-one had an appointment and the young lady who had the unenviable job of dealing with this had to book everyone in for an appointment for ten minutes after they arrived. The young lady thought that the reason for the change was to try to get more people to go to TJC and take pressure off King's. One of my fellow patients was blind, and another was very elderly - neither of them will be able to book on line. So I'm not sure who this helps. FWIW the on line system appears to be working now. 1 Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1637186 Share on other sites More sharing options...
OutOfFocus Posted September 5, 2023 Share Posted September 5, 2023 (edited) ICB have replied to me . In summary - we didn't need to consult because it is only an improvement to an existing system. AAAARG. ps. Has anyone started a petition on this and if so where. Edited September 5, 2023 by OutOfFocus Add petition Link to comment https://www.eastdulwichforum.co.uk/topic/329211-blood-tests-to-be-appointment-based-from-august-29th-changed-from-july/#findComment-1637201 Share on other sites More sharing options...
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