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Vodaphone reception issues...

OD

By OD
in General ED Issues / Gossip

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OD

OD

Posted
Posted

Hello,


Has anyone else been having issues with Vodaphone over the last couple of evenings in the Marmora Road, SE22 area?


Basically, there is absolutely no 3G coverage and barely Edge coverage... Am about to call Vodaphone, but wanted to see if its just me or are others affected.


Thanks,

OD

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LauraHW

LauraHW

Posted
Posted
Phoned Vodafone this evening and they've acknowledged there is a problem with their mast again and their engineers are working on it. Will get a refund for every day there's no reception and backdated two weeks
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OD

OD

Posted
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Posted

Like you all I still have basically no reception at home. The issue had been reported to Vodaphone, although no timeframe for resolution was given when I spoke to them yesterday; spent about 30mins on the phone to them.


The technician did say something about compensation for days of no service, but frankly I wanna get out of my 3G contract 3 months early (already out of phone contract) and will be switching provider..... dont know to whom yet!!!

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  • 3 weeks later...
polla2256

polla2256

Posted
Posted

There is an expansive thread on Vodafone somewhere on the forum. Last year for months I had extremely poor reception on both 3G and calls as did many other people in ED. Some of us managed to get sure signals out of Vodafone for free. This worked and I haven't had a problem since. It took some doing to get it out of them, I ended up pestering them daily. I'd recommend ressurecting the old thread and pointing Vodafone to it.


Remember that each call is logged and will probably generate some kind of KPI. So the more calls made the better (for the customer).

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polla2256

polla2256

Posted
Posted

KalamityKel Wrote:

-------------------------------------------------------

> Why drag up an old thread when, with all this new

> EE/4g mobile stuff, the old problem is not likely

> to be the case?

> As I recall the past issue was in a particular

> part of ED... it didn't effect me last time round

> but is now...


Lots of reasons. To push the thread up in the page rankings after informing vodafone of the thread, get advice from those of us who battled with them last year and create alerts for those of us who may have auto email set in the thread.

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