Domitianus Posted May 9, 2008 Share Posted May 9, 2008 I love Green and Blue. I think it is great and am really glad it has re-opened. I am afraid, however, the biggest problem I have about the place is the owner/manager(?) with the long hair and the big whiskers. On a number of occasions I have seen him have sit down disciplinarians, pep-talks, team-meetings with his staff right in the middle of the bar. His manner to his staff comes across as bullying, intimidating and highly dis-respectful (he may be a real sweetheart, but that doesn't come across) but the biggest issue is the gross embarrassment it causes to paying customers who are trying to enjoy something to eat or drink while all this is going on volubly a few seats away.On three separate occasions I have seen customers glance at other customers in disbelief and on two occasions actually get up and move their table (the owner appeared oblivious to this). Has anyone else had a similar experience in G&B? It is just not on IMO. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/ Share on other sites More sharing options...
Jah Lush Posted May 9, 2008 Share Posted May 9, 2008 Definitely not good for business that. He sounds a like a real pompous, arrogant prat. It has rather put me off going back in there if that's the way he treats his staff. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101273 Share on other sites More sharing options...
KalamityKel Posted May 9, 2008 Share Posted May 9, 2008 ::o what are you talking/complaining about? Tis the perfect attitude to have to teach the younger generation the correct way to present customer service skills! *sighs* Thought you knew that! Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101274 Share on other sites More sharing options...
Jah Lush Posted May 9, 2008 Share Posted May 9, 2008 You've been watching too much Gordon Ramsey. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101310 Share on other sites More sharing options...
Brendan Posted May 9, 2008 Share Posted May 9, 2008 A respectable establishment should have a basement in which the flogging can be done out of sight of the customers. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101314 Share on other sites More sharing options...
Domitianus Posted May 9, 2008 Author Share Posted May 9, 2008 If an establishment had a basement for flogging I think that ould be the bigest attraction for the paying customers! Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101317 Share on other sites More sharing options...
legalbeagle Posted May 9, 2008 Share Posted May 9, 2008 Domitianus - I am sorry to hear that you have felt uncomfortable in Green & Blue, that is certainly not our intention. It is sometimes difficult to find time to run the shop and the bar and to have staff meetings when they are needed and so sometimes they do happen in the shop whilst it is open, much as we might prefer otherwise. I am very surprised at the impression that the manager has given you, he is in fact very popular with the staff, and if anything is thought of as being a bit too nice rather than anything else! I don't know what particular issues were being discussed at the time but I apologise if they made you uncomfortable. Perhaps you heard a comment or two without hearing the full context and so it sounded worse than was in fact the case? Whatever the reason, we will try to make sure this impression is not given to you or any other customers again. Jah Lush - you are of course more than entitled to your views but the manager to whom you refer is a hard working thoughtful and popular man who has inspired loyalty and dedication from his staff during some very difficult times. He most certainly does not deserve any of the names you have used to describe him. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101324 Share on other sites More sharing options...
Domitianus Posted May 9, 2008 Author Share Posted May 9, 2008 As I say, LB, I don't know the chap in question and am sure he has a very positive side. All I can say is that the appearance this matter gave to customers (not just me) was not very favourable and caused some embarrassment. Without feedback from customers you can't improve as I am sure you will.I like G&B but just think this sort of thing needs to be managed a little more discretely. I will certainly be back. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101327 Share on other sites More sharing options...
legalbeagle Posted May 9, 2008 Share Posted May 9, 2008 Domitianus - I couldn't agree more. Feedback is invaluable whether or not we like what we hear! I can only apologise again, and as I say, I will raise it with the manager and ensure that it doesn't happen again. Thank you for your comments and for your continued support, and do keep up the feedback. We know that there is always room for improvement. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101328 Share on other sites More sharing options...
Jah Lush Posted May 9, 2008 Share Posted May 9, 2008 I was merely responding to the first post so keep your hair on legalbeagle. Good of you to come back on here and respond though. I've no doubt he is a fine unstanding chap and has worked very hard to keep such a decent and enjoyable local establishment going despite it's recent problems with the neighbours. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101329 Share on other sites More sharing options...
legalbeagle Posted May 9, 2008 Share Posted May 9, 2008 Jah Lush - thanks for the feedback, as I say it is worth hearing no matter how uncomfortable it may feel at the time. My hair is now back in position. Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101330 Share on other sites More sharing options...
jollybaby Posted May 9, 2008 Share Posted May 9, 2008 . Link to comment https://www.eastdulwichforum.co.uk/topic/3254-martinet-in-green-blue/#findComment-101372 Share on other sites More sharing options...
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