Picturehouse Members

[Castleton]

Has anyone else had difficulty booking through the app recently?

Spoke to the bank and they could see the transaction but said it seemed because of the new ID check they use now, Picturehouse hasn't taken this into account..

I'm at a loss what to do, Picturehouse deny any difficulty.

[KalamityKel]

What's the difficulty that you're having?

Are you saying you've made a payment but the order is not showing in the app?

[Castleton]

What's the difficulty that you're having?

Are you saying you've made a payment but the order is not showing in the app?

 

The payment is refused, like a failed operation. Nothing wrong at the bank end