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A bit of sand was scattered near to the location of the work but nothing a few feet further down nor at the crossing or pavements approaching it, at least when I saw it at about 16:30ish today.

That a person deemed responsible to fix this leak (ie. to drive a van and operate machinery on site) didn’t have the wit/courtesy to scatter grit/sand a tiny bit farther away from the leak on a sub-zero day speaks volumes about that individual and the training Thames Water gives (or doesn’t).

Please reply with a working email address or helpline if anyone has one so I can complain.

I’ve written to HH MP to ask that she take up the original complaint with TW. It’s still icy and dangerous. I did not see anyone on site this morning. If I had I would have asked him to sand all of the frozen leaked water. If anyone passes and does see a TW operative please ask for effective gritting!

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