Issues with Thames Water

[niozza]

Hi everyone,

Just wondering how many of you have/had suffered appalling service from Thames Water? They have one of the worst rating on Trustpilot that I've ever seen (I could add my experience to that), plus their behaviour is careless at best. Asking as I can see no recent petitions against them, but they have been fined multiple times and they are clearly doing no good. I am not a lawyer or journalist/social media guru but it would be great if things can change as nobody seems to care - just don't know where to start?

[Dogkennelhillbilly]

No-one ever goes onto Trustpilot to say that everything's going fine with their monopolist water utility...

What exactly has gone wrong for you?

[niozza]

You'll be surprised but a few did!

A catalogue of errors- starting from a faulty water meter that took months to be fixed and now they claim a 'phantom' leak again. You can't make up the incompetence really.

Plus, they refuse to fix a leak in front of my property as they have a dispute with my address already, but they forget the dispute is about my private supply and the other is public...

[Kaa]

You can complain to Thames Water and then, if not satisfied, to Consumer Council for Water. The latter help us to sort our issue with Thames Water.

[jazzer]

Raise a complaint with all your evidence and submit to Thames Water with the ceoofficeteam@thameswater.co.uk (which is the key to success), get assigned a case reference number and case manager, they bend over backwards to sort things out, works wonders and results in reduction in what you will pay through the compensation you will receive for their continued errors.

[niozza]

Thanks both! Will try that, glad to hear they eventually do sort issues as I started to doubt that.

[Dogkennelhillbilly]

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You'll be surprised but a few did!

 

Wow, they're nuts. Why bother?

Good luck with getting it all sorted

[Sue]

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Raise a complaint with all your evidence and submit to Thames Water with the ceoofficeteam@thameswater.co.uk (which is the key to success), get assigned a case reference number and case manager, they bend over backwards to sort things out, works wonders and results in reduction in what you will pay through the compensation you will receive for their continued errors.

 

And copy your email to Helen Hayes. That will make them bend even further backwards to sort things out!