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Post not being delivered by Royal Mail

gazzam

By gazzam
in General ED Issues / Gossip

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Spartacus

Spartacus

Posted
Posted

Whilst there are strikes on, I suspect quick resolution won't occur. However I really hope that lessons were learned from last Christmas and the service improves before the busy Christmas rush.


My feelings are that, once again, we will still be getting Christmas cards in February.

  • 2 weeks later...
Siduhe

Siduhe

Posted
Posted

Well, I've stumbled on a solution...extreme but it works.


Mr Hurtlepuss and I have moved up North for a bit for work reasons, so I've had to put a post redirection in place from ED. To be fair, it's a much more automatic system than it used to be (so your post is diverted before it gets to your local sorting office, rather than the sorting office collecting it and batching it up to forward on) but the difference is astonishing. We get post diverted from ED regularly and it arrives just a day or two after it was sent. It's like having a proper postal service.


I don't know if we are just very lucky to have moved to an area where there is a good postal service, but it's like night and day in terms of regular and timely deliveries. Which does tend to suggest this is still an ED/Peckham Sorting office issue at heart.

jason_best

jason_best

Posted
Posted

We're having a really bad experience on Goodrich Road as well - going by the postmarks, some of our post is taking 2-4 weeks to arrive...


For anyone that has email Royal and/or the CEO, don't suppose you could share the format (obviously with your details removed) so I could use something similar to complain to them too?

Sue

Sue

Posted
Posted

After getting virtually no post for what seems like a very long time, apart from a few tracked items, I received today a load of stuff including a letter about an urgent appointment at King's on 13 October.


That apppointment has been and gone 11 days ago. Luckily my GP had given me a phone number to call to make the appointment, but what if she hadn't? And the letter included important information which I hadn't been given on the phone.


My postal haul also included a Private Eye from 7 October, now well out of date. History.


I'm gearing up to complain, but I don't know why I'm bothering, as if Helen Hayes after all her efforts hasn't succeeding in changing anything, I'm sure I'm not going to.


Yet another example of a privatised organisation failing its customers.


I'm on Ulverscroft Road.

Penguin68

Penguin68

Posted
Posted

If anyone does think about taking up the cudgels again it would be worthwhile (addressing the PO Chairperson) to (1) copy the letter to Helen Hayes and (2) to quote the interesting - 'it's delivered quickly if re-directed out of the area' post above. Just to make it clear that it's not either generally endemic across England nor (just) the result of strike action. I now get, in non-strike weeks, no more than 2 deliveries a week, normally totalling over 20 items and running generally - when there is a delivery - 5-7 days late (based on the days I receive weekly news magazines which have a known positing date).


It is a complete disgrace, as is the failure of the toothless regulator to require the PO to meet its statutory quality targets or to fine it when it doesn't.

smooch

smooch

Posted
Posted

yes very patchy on north cross road as well - about one delivery a week - we are waiting for a replacement bank card which is well over a week since ordering


what is frustrating (as well as inconvenient) is this is what we all said would happen when Silvester Road closed - to blank refusal to listen from the post office.

tedfudge

tedfudge

Posted
Posted
I'm lucky to get post once a month on Barry road. My wife received a parking fine from euro car parks for parking in the tessa jowell hospital ( she had an appointment) saying she failed to pay the original fine sent in August so fine now £85 I'm appealing the fine on grounds that we did not recieve the original fine , I have enough problem paying original fine as my wife was at fault not realising you have to give your registration number to someone. That was the last bit of mail I recieved and that was the 9th October... my neighbours are In the same situation even getting other peoples mail... our original postman Gary told me a while ago that when he goes on holiday they hire agency staff to cover the work and when he gets back theres piles of post that has not been delivered ... it's possible the agency staff are not bothering to deliver the mail and just throwing it away and going straight home...
Reg Smeeton

Reg Smeeton

Posted
Posted

I just received a traffic penalty notice for a minor violation in August. Not only did the original notice never arrive, this latest one was posted over two weeks ago, telling me 'if you don't pay within 14 days, you might be taken to court'.


So Southwark might want to take me to court thanks entirely to the utter ineptitude of the Post Office.

Aimee_k1

Aimee_k1

Posted
Posted
Does anyone know if our mail for this area, Crystal Palace Road, Silvester, Barry Rd etc goes to the sorting office in Peckham or the ED one near West Dulwich station? It's beyond a joke now and we haven't received any mail for weeks now. If anyone has an email or form of contact please let me know.
Sue

Sue

Posted
Posted

Does anyone know if our mail for this area, Crystal Palace Road, Silvester, Barry Rd etc goes to the sorting office in Peckham or the ED one near West Dulwich station? It's beyond a joke now and we haven't received any mail for weeks now. If anyone has an email or form of contact please let me know.

 

Somewhere in the thread above there is an email address for the CEO of Royal Mail.


And it's the Peckham office, and has been since the ED delivery office in Silvester Road was closed down, which was when all the problems started. As predicted.

Bic Basher

Bic Basher

Posted
Posted

Does anyone know if our mail for this area, Crystal Palace Road, Silvester, Barry Rd etc goes to the sorting office in Peckham or the ED one near West Dulwich station? It's beyond a joke now and we haven't received any mail for weeks now. If anyone has an email or form of contact please let me know.

 

The West Dulwich sorting office is for the SE21 postcode only. As mentioned, SE22 is covered by Peckham.

niozza

niozza

Posted
Posted
On this note, I should add that if you try to go to the Peckham sorting office to collect parcels they simply won't give them to you as: "it's like trying to find a needle in a haystack". Lady there was really nice but said chaos reigns supreme and they know the situation of the ED post is terrible. Some of the Peckham posties apparently are going to step in and help to sort out backlog next week (they are only striking on Fri it seems). I really hope so, as I have parcels posted on 11/10 still not delivered. Some tracked too. I wonder if anyone who complained to the CEO/MPs has had any response?
Twoddle

Twoddle

Posted
Posted
It's all ground to a halt for me. Last letter I got was dated 20th September and received on the 10th October or so. Further letters and deliveries I've been expecting have simply not turned up at all. Chased one up on the 17th October for redelivery, nothing...
Penguin68

Penguin68

Posted
Posted

I am probably being dense but I cannot find how to contact the PO in writing to complain about the service. The customer helpline has a 40 min wait.....

 

I have found that writing to - [email protected] helps - and the 'local' man was, when I last wrote - [email protected] - although he may well have moved on. He used to be 'in charge' of SE London. In the end Mr Wallace did reply to me (as did the CEO's office). I also copied my correspondence (e-mail) to Helen Hayes - [email protected]

Kathleen Olander

Kathleen Olander

Posted
Posted

I have contacted Royal Mail CEO here is response


" Regrettably, due to the ongoing industrial action, the Delivery Office are unable to fully cover all of the walks within their remit. This results in a backlog of mail which must be cleared. However, in order to most efficiently minimise the impact on our customers, rounds are looped to ensure that no particular walk is without a delivery of mail for too long a period of time."


Royal Mail are blaming CWU but we know full well that this has been going on long before the Industrial action.


Still waiting for a response from Helen Hayes MP.


Really needs more people to complain if anything is to be done about this. Complain to this address:- [email protected]

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