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My wife's computer has been locked by a virus or programme. Word and voice message tells me to call Microsoft support 0203 772 3313. Is this legitimate or a scam in progress, any advice or suggestions most gratefully received.

I have run Norton Powe Erazer and Talk Talk F Secure, both said no threats found.

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https://www.eastdulwichforum.co.uk/topic/311552-computer-locked/
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Although Word may have been open at the time, I think it's likely that the message arrived as a browser popup triggered by going to a hacked web page, as mentioned in https://answers.microsoft.com/en-us/windows/forum/all/important-security-message/9b209278-a5e4-4b1c-8a86-d0dd49eb1e15, which also advises on using Task Manager to close down the browser. Searching on Microsoft support 0203 shows a variety of such numbers being used. The one you quote is already unobtainable.

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