Deliveroo and Pizza Express in DV - a rant

[Langdale]

We don't use Deliveroo very often but we had a terrible experience last night with the wrong food being delivered and having to reorder and then waiting for an hour for the original order to arrive (COLD). I wouldn't normally post but I wondered if anyone else had had this problem. This is actually the third time something has gone wrong with an order (previously the wrong food arriveed - like last night, and another our delivery was sent to the wrong address - 2 hours to sort out by which time it was 11pm, and like I said we hardly ever use this service, so it appears to occur every time we use it. I am so over Deliveroo and Pizza Express - NEVER AGAIN!

[BillyOcean]

Yes. It happens. We ordered Deliveroo "Bang Burgers" once on a Friday at 6pm. They turned up at 9.30pm....

We refused to accept them and got a refund.

Luckily we had some pizzas in the freezer.

These companies get so busy at peak times and the service drops.

We still use them, but are more likely to order collection from Meat Liquor or Yamo etc....

[ken78]

We used it and had the same we now use just eat a lot better

[DulwichFox]

Have Never used Deliveroo.. What is the Point ?? ... Benifits ???

I order direct from any Restauant and my order gets Delivered by the Restaurant..

Foxy

[Spartacus]

Companies like deliveroo and Just eat charge the business a massive amount to list them , host their menus and deliver yet pay peanuts to the delivery guys and girls

Basically creaming off profits from local businesses just because it's easier for the consumer to use an app then loom up the business on their own website and call up to order.

As Foxy said, it's better for the business to order direct and even better if they have their own people to deliver or you collect.

Hopefully now the worst ( ? ) Of the pandemic is over people will return to going out and not relying on delivery services as a friend who owned a restaurant described them " they are just parasites" although like Ken points out, not using delivery services possibly means you are cooking and eating better.

[KidKruger]

Not sure Ken was saying that Sparts..!

[Spartacus]

Ken, is kid talking correctly for you here ?

It's how I interpreted your comment 😃

[KidKruger]

I read it as he now uses Just Eat service which is a lot better.

But I?m not talking for Ken, just pointing out what I thought was a misinterpretation. 😋

[diable rouge]

Bring back commas!...

[TheCat]

Langdale Wrote:

-------------------------------------------------------

> We don't use Deliveroo very often but we had a

> terrible experience last night with the wrong food

> being delivered and having to reorder and then

> waiting for an hour for the original order to

> arrive (COLD). I wouldn't normally post but I

> wondered if anyone else had had this problem. This

> is actually the third time something has gone

> wrong with an order (previously the wrong food

> arriveed - like last night, and another our

> delivery was sent to the wrong address - 2 hours

> to sort out by which time it was 11pm, and like I

> said we hardly ever use this service, so it

> appears to occur every time we use it. I am so

> over Deliveroo and Pizza Express - NEVER AGAIN!

I work fairly long hours, so we tend to use deliveroo probbaly far too much....!...for takeaways and for small grocery shops as well to top up the weekely ocado shop.

When it works fine its great, and to be honest thats 80-90% of the time. But when theres a problem there is very little in the way of easy solutions which can resolve the problem then and there. What I mean by that is that if you want a replacement order, you're probably better off just ordering again and getting a refund for the original delivery.

Getting a refund for wrong, cold and damaged items is really easy through the app. Just hit the 'order help' link in the top right of your screen, then there is a bunch of options where you can flag which items are damaged/cold/missing, and if its a small amount its almost instantaneous that you'll get a refund of credit to your deliveroo account. If its a larger amount then someone might call you (either later that day or next day) to ask for more details and the refund might not come through until the next day.

Thats all good an well...but if you want to eat dinner a refund doesnt do much for you, and unfort the Deliveroo driver is in no way incentivised to return your items to the resturant or go back to get missing things. He/she just wants to got to his next order as quick as possible. I even had one driver that when I opened the door I actually saw him drop an item on the pavement cracking the container (it was a ramen...so which drained all the liquid out and just left dry noodles and a few veg), and then try to give it to me. I said I was not accepting it, as I had just seen him drop it (which he denied, despite me seeing it and pointing to the massive pool of ramen liquid on the pavement!). A stand-off ensued and he ended up refusing to help, and left it my front garden and b#ggering off....I complained on the app straight away, and the next day I got a full refund from deliveroo of the meal and the delivery fee, plus an extra tenner in credit for my trouble...but ended having a couple of slices of toast for my dinner that night!

[Spartacus]

diable rouge Wrote:

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> Bring back commas!...

Oops my mistake

But the comment about cooking and eating better still stands on it's own.

Delivery companies are adding to the obesity crisis by making it easier to order food that could be considered less healthy

[wordsworth]

Spartacus Wrote:

-------------------------------------------------------

> diable rouge Wrote:

> --------------------------------------------------

> -----

> > Bring back commas!...

>

>

> Oops my mistake

>

> But the comment about cooking and eating better

> still stands on it's own.

>

> Delivery companies are adding to the obesity

> crisis by making it easier to order food that

> could be considered less healthy

Quite.

[ken78]

if your not happy with your meal on just eat YOU WILL GET A FULL REFUND as i have on more then 3 times .its a no brainer,

[alex_b]

ken78 Wrote:

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> if your not happy with your meal on just eat YOU

> WILL GET A FULL REFUND as i have on more then 3

> times .its a no brainer,

Just be warned after GBK in East Dulwich screwed up our orders repeatedly (usually forgetting fries or substituting items)we started having refunds denied and were told our account had been marked for fraud. We closed our account at that point.

[ken78]

alex_b Wrote:

-------------------------------------------------------

> ken78 Wrote:

> --------------------------------------------------

> -----

> > if your not happy with your meal on just eat

> YOU

> > WILL GET A FULL REFUND as i have on more then 3

> > times .its a no brainer,

>

>

> Just be warned after GBK in East Dulwich screwed

> up our orders repeatedly (usually forgetting fries

> or substituting items)we started having refunds

> denied and were told our account had been marked

> for fraud. We closed our account at that point.

well i have had 4 FULL REFUNDS from just eat

[Spartacus]

Here's a question

If a delivery company screws up your order and you claim a refund.

Who takes the hit, the delivery company or the restaurant?

[ken78]

Spartacus Wrote:

-------------------------------------------------------

> Here's a question

>

> If a delivery company screws up your order and you

> claim a refund.

>

> Who takes the hit, the delivery company or the

> restaurant?

most of the time it's the restaurant that screws up the delivery company only deliver

[hammerman]

Just don't order from these places and cook indoors; problem solved!

[Waseley]

Some of the vitriol against those delivering food seems unfair. I expect most complaining are earning several time more,and certainly won't be in zero outs contracts. Apologies if this is aimed more at the thread on moped riders

[Spartacus]

The chippie on North Cross Road is just about to start using delivery services but has been quoted that they take a 30 to 50% commission for each transaction.

That's a ridiculous amount and if that's true across all small restaurants then for them to make money out of it they may have raised their prices

Is having an app to feed your junk food addiction worth paying higher prices for or is it better for your bank balance, fitness and the environment to simply walk somewhere and collect the food in person 🤔?

Cut out the middle man and deal directly with local businesses is my advice.

[KidKruger]

I always collect (and turn up early) for our virtually annual takeaway 🤣

Need the food hot with no excuses.

[j.a.]

Spartacus Wrote:

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> The chippie on North Cross Road is just about to

> start using delivery services but has been quoted

> that they take a 30 to 50% commission for each

> transaction.

>

This is accurate. The various delivery apps want exactly that kind of cut.

Also, that?s *BEFORE VAT*! So if you spend ?10 with them, they have to give at least ?3 to the app and another ?2 to the government, because VAT is still charged on hot food for takeaway. This is why I think Deliveroo etc are scum and I don?t use them. I go and get it myself and make sure all the money goes to the business.

> That's a ridiculous amount and if that's true

> across all small restaurants then for them to make

> money out of it they may have raised their prices

>

A lot of them have higher prices on the apps to compensate.

>

> Is having an app to feed your junk food addiction

> worth paying higher prices for or is it better for

> your bank balance, fitness and the environment to

> simply walk somewhere and collect the food in

> person 🤔?

>

> Cut out the middle man and deal directly with

> local businesses is my advice.

Personally I couldn?t agree more. I recognise there are people in situations for whom it may not be an option, and I don?t judge them. I judge the #%^* out of the delivery apps though. They screw the restaurants, they screw the poor drivers, they sit in the middle making fools of everyone.

[MyMy55]

I have no problems with deliveroo iv had no problems, I had a McDonald?s breakfast ordered yesterday for me and was delicious no problem so those who complain about it needs to get their timings right 🙄

[ken78]

Spartacus Wrote:

-------------------------------------------------------

> The chippie on North Cross Road is just about to

> start using delivery services but has been quoted

> that they take a 30 to 50% commission for each

> transaction.

>

> That's a ridiculous amount and if that's true

> across all small restaurants then for them to make

> money out of it they may have raised their prices

>

>

> Is having an app to feed your junk food addiction

> worth paying higher prices for or is it better for

> your bank balance, fitness and the environment to

> simply walk somewhere and collect the food in

> person 🤔?

>

> Cut out the middle man and deal directly with

> local businesses is my advice.

well the amount of restaurant's on the apps and no one MAKES them go on it you have to ask yourself why do it ? they're in business to earn money and they are not stupid. and the mark up on fast food is a lot bigger then a lot of people think the cost of chips on Brockleys Rock is ?3.35, mushy peas ?2.55 so the mark up is quite good

[Spartacus]

It's simple Ken

Peer pressure, they fear that if they aren't on the app then their rivals are and that they will lose sales and by being on it they hope and have been sold the idea that they may get more sales.

But the honest truth is that they lose out to the middle man (the app company) who acts like a pimp and takes money off the workers