southwark council housing repair time frames?

[trinidad]

Hello fellow ED forum members,

I was wondering if anyone knows the time frames of housing repair jobs the local council is responsible for? I have found a list of repairs the council is responsible for. namely:

We're responsible for repairs to the structure, exterior and essential services to your home. These include:

roofs

foundations

external doors, walls and windows

drains, gutters and outside pipes

chimneys and stacks (you're responsible for sweeping chimneys)

brickworks

major plastering repairs

floors and ceilings

installations for water, electricity and gas (including wiring, sockets, fittings, internal pipes and valves)

Can anyone kindly help?

[sweetgirl]

Have you checked the housing website?

[legalalien]

I can?t see time frames offered to the public but there do seem to be some in the Service

Level Agreement with Southwark Building Services, see page 7 of this scrutiny commission report from Feb 2020

https://moderngov.southwark.gov.uk/documents/s88147/Appendix%201%20Housing%20Repairs%20Service%20Scrutiny%20Report%202020.pdf

Looks as though the repair service

has been problematic for some time, hence bringing it in house in 2018. An improvement plan was published in March 2020 with a proposed way forward

https://moderngov.southwark.gov.uk/documents/s88291/Appendix%201%20-%20Priorities%20for%20Improvement.pdf

Recent report on performance at https://moderngov.southwark.gov.uk/documents/s106084/Report%20Repairs%20Performance%20Report%20to%20Housing%20and%20Community%20Engagement%20Scrutiny%20Commission.pdf

ETA there?s a further improvement plan due for approval in June this year

https://moderngov.southwark.gov.uk/mgIssueHistoryHome.aspx?IId=50028373&PlanId=727&RPID=3596800

[trinidad]

Thank you everyone for your contributions