Jump to content

Recommended Posts

Does anybody know what's going on here?


I need a repeat prescription. I do them via Lloyds Direct/Echo, but they (quite rightly, obviously) can't send out medication until the request has been signed off by a GP. Lloyds sent the request to the surgery on 3 January.


Yesterday I phoned the surgery and got a message saying the NHS had told them to suspend all appointments until further notice unless urgent, and so only to speak to somebody if it was urgent. So I emailed them, but have so far had no reply.


I phoned again this morning and now there is just a very short message saying that they are closed "due to staff shortage", and giving a number to ring if the call is urgent.


Is this the situation with all surgeries in the area, or is it just The Gardens?


I have no idea if my issue counts as being "urgent" or not. I am running out of the medication.

Link to comment
https://www.eastdulwichforum.co.uk/topic/301080-the-gardens-surgery-closed/
Share on other sites

I suspect this is specific to the Gardens - and running out of medication is clearly 'urgent'. If GPs are isolating because of Covid they may still be able to access remotely their systems (i.e. work from home) - I know some can in some surgeries. Keep on trying! And Good Luck.

Thanks. I just phoned Lloyds Direct, who say they can do nothing without a prescription.


I will have to try the "urgent" route, but I feel bad taking up their time.


ETA: Phoned the "urgent" number and they say they can't help with the medication but the surgery will be open again after 2pm.


Why on earth couldn't The Gardens just have said so in their phone message? Anyway, hopefully this information may be of use to anybody else trying to contact them this morning ......


ETA: The "urgent" number given came up on my mobile as being the Tessa Jowell Health Centre.

ianr Wrote:

-------------------------------------------------------

> > ETA: The "urgent" number given came up on my

> > mobile as being the Tessa Jowell Health Centre.

>

> Was that the number of the Tessa Jowell GP

> practice, 020 8194 7600; or of one of the other

> services/providers located there, such as the

> SELDOC out-of-hours service?


It was a Primary Care Service.


EPCS.


0208 194 7570.

I looked at askmygp.uk that Tessa Jowell GP Surgery uses as an online portal.


"Following National Guidance we will be temporarily ceasing all non-urgent/non-essential activity and redeploying the majority of our staff into the covid vaccination program until the week commencing 10th January.


Any patient with an urgent presenting complaint, or potentially serious underlying and unmet clinical need, will still be assessed, managed, and referred onwards as appropriate. Any patient with symptoms that are suspicious of cancer, or is concerned that they may have cancer, will be assessed, managed, and referred onwards if appropriate. Any routine care that can be safely postponed will be rescheduled until the new year or signposted to NHS 111 online for self-care advice, or to local community pharmacy. "

Laddy Muck Wrote:

-------------------------------------------------------

> Sue, I think that the surgery is usually closed

> for a large chunk of the day every Thurs. for

> training. You might have caught them during those

> hours. I called them quite late today outside of

> their training hours and got through no problem.



On Wednesday their phone message said they had been asked to close by the NHS (I presume to do vaccinations, as per JohnL's post above) and this morning it said it was due to staff shortage.


I know their recorded message sometimes mentions staff training, but this one didn't.


I got through after 2pm as advised by ECPS.

Tessa Jowell has the most amazing clinical pharmacist, she has been incredibly helpful with my partners epilepsy meds. Every GP surgery should have one! Hope your issues are sorted out soon - I know these things could and should be sorted out over the phone, but I find a visit in person seems to move things along a little quicker, if one is able to of course.

Sue wrote:

----------

> ianr wrote:

> ----------

>>

>> Was that the number of the Tessa Jowell GP

>> practice, 020 8194 7600; or of one of the other

>> services/providers located there, such as the

>> SELDOC out-of-hours service?

>

> It was a Primary Care Service.

>

> EPCS.

>

> 0208 194 7570.


That'll be the Extended Primary Care Service https://www.ihlsouthwark.co.uk/what-we-do/epcs/, incorporated as Improving Health Ltd https://find-and-update.company-information.service.gov.uk/company/08926168/filing-history in 2014. It's set up to provide services to all of the South Southwark practices. I think they each provide a shareholder.


They and the out-of-hours service provided by SELDOC are both included in the list of all services available at TJHC: https://selondonccg.nhs.uk/in-your-area/southwark/tessa-jowell-health-centre/.


[15/3/22 minor edits]

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Is it? Let's see  Farming is a tough gig with increasingly lower returns, if farms have to sell off land to pay inheritance tax it will reduce their ability to survive. Which in real terms could mean more farm land lost and more reliance on imported food which sees money flowing out, not in to the country.  But I guess as long as you get cheap food that doesn't concern you 😉  Lol "what about the cars"  again Mal... like a broken record....  Governments know that squeezing car drivers for more fuel duty will drive down income from taxes as people switch to electric, which would leave them with a black hole in income. Guess the fuel duty is a fine balancing act tiĺl enough electric cars have been sold to raise tax revenue from their use. 
    • Hello - if anyone is in need of sofa/rug/carpet cleaning, we have recently had a very good experience with husband and wife team Kate and Vlad. They're a very reasonable cost and the result was great (don't look too closely at the colour of the water that comes out!) Kate's number is 07731 140246
    • You can buy your parcel postage (tracked or any other) online from Royal Mail, they will come to your address with the label and pick up your parcel, (no extra charge) alternatively, you can print your label at home and apply to your parcel for them to pick up from you also. The other option is to drop off your labelled parcel to the Royal Mail Delivery Office of your choice.
    • A silly title, Truss set such a high bar I doubt whether anyone can ever match her level of incompetence and level of delusion. Paul Johnson spoke on inheritance tax on one of the political programmes.  Any inheritance tax is controversial, and he considered farmers should not be an expectation I was underwhelmed and incredibly disappointed that there was no increase in fuel duty; Labour chickened out and I will be telling Rachel's sister this view. Paul Johnson has written a good article on his analysis and that the budget was not at all revolutionary https://ifs.org.uk/articles/budget-was-non-event-and-kicked-big-decisions-down-road If you want something to worry about look over the Pond Reality check - pound crashed against the dollar and other major currencies following Brexit vote - 1.70 to 1.20, and has never recovered Truss's mini budget sent it to almost an all time low 1.08, from around 1.20 the week before Reeves budget it lost a cent, and fared worse since Trump won the election.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...