Incident at Sainsburys cash machines

[dv1]

Well if 'Mat Carlson, Duty Manager' is aware of this forum - maybe he would like to comment here. I agree the head office response really doesn't show any concern.

[RosieH]

May not be within his gift - most organisations have strict social media rules for their employees, and people get fired for not following them.

[Jeremy]

CPFCfan Wrote:

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> Or the reports have not got through to the Duty Manager.

Yeah I should have said "incorrect" rather than "lying".

[mrsS]

I was there and saw the victim reporting it to the security guard, also I heard her saying that she wanted to speak to the manager so I would be very surprised if it never got reported to management.

[mattcart]

Today I was done in just the same way by the co-op cashpoint in forest hill rd Got cash and was moving away when woman behind said I had left money in the cash tray and the machine had taken it back They said put the card in to get it. I miscounted cash and put card in and number though was suspicious and covered pad and screen Her mate comes up and looks at machine says it happened to him. He got close and held a piece of card up to machine I was suspicious and waited for card which didnt come back from machine While this happened the bloke had left. Waited but no card. Woman said bank sends it back in a couple of days. She asked if there was another cashpoint and then walked off down road. Post Office said nothing to do with cashpoint. I was v worried and logged it home and called bank straightaway to cancel card. However 7 minutes after my withdrawal ?200 drawn out of account from Peckham cash machine. Not sure how it was done, may have got card from slot when i was momentarily looking away or had some other way of getting details.

Moral is dont have anything to do with anyone who talks to you at a cash machine

[uncleglen]

I hope you have informed the police mattcart.I was under the impression that cash machines have cctv pointed at them. There are various scams involving cash machines as we all now know and there is even a film about scams in general perpetrated by people from a certain EU country (I will not name it because some perfectly decent people also come from the country) This sort of thing is so miserable because we will increasingly be walking around suspicious of strangers in the street.

[JBoylen]

Thank you mattcart, sometimes people (I) have the 'it won't happen to me' attitude until it does. Thank you for the warning and I hope you are ok and your bank helps you with the fraud.

[mattcart]

Thanks Sorry was the post office cashpoint not co-op Lesson learned tho

[Jennifer_gilwood]

I shop there every couple of days and I always see someone I don't like the look of. There should definitely be a stap up in security for peace of mind.

[polla2256]

I agree, each time I go there (which is rare) there are dodgy characters all over the place. The trolly collector man, The bag helper in the car park, the guy who just wanders round asking for money (near the far left of the car park as viewed from the super market. Last week I saw a new one - The guy in a hivi takinging down reg No's as I drove in the car park - He didn't fit.

[jan123]

Two guys tried to use distraction techniques whilst I was using the cash machine at Sainsburys Local in Lordship Lane. I noticed a young guy whilst I was queuing behind someone using the machine. He was standing to the left, not quite in the queue so I asked him if he was ok. He said yeah and then queued behind me. I put my card in and entered my pin number and as my card was being returned another guy came to my right hand side and said "excuse me love but that machine just took my card". He put his hand forward towards the card slot whilst holding an envelope. Instintively I pushed his hand away and he started to say he was sorry and that he wasnt trying to rob me. I told him the machine was working and that I had just used it and so had another person. He started chatting asking me if he should report it to Sainsburys local and began walking into the shop with me. I told him the cashpoint had nothing to do with the shop so he said he was going to get in touch with his bank. He apologised and said he didnt mean to scare me. Later on I saw them both walking up the road together.

Back at work after telling colleagues I called the police, who weren't that bothered as no crime had been committed. I then cancelled my debit card to be on the safe side. Really annoyed that I was almost caught out on this, as both the guys seemed friendly. Has made me very aware now when using cashpoint machines.

[Bic Basher]

Hi Jan,

Sorry to hear about your incident at the Sainsburys Local, may I suggest that you use the ATM instead the grocers/PO next door to Sainsburys, this is a PO one which is free to use. It's probably the safest cashpoint along there being inside and supervised by the grocery staff.

There's another indoor ATM at Costcutter, but they charge for transactions.

[MarkyB]

I was scammed at the cashpoint at Sainsburys Dog Kennel Hill yesterday. I put in my card and pin . Someone was running towards the carpark away from my general direction [ without shopping] and shouted over to me that the machine takes cards and not to use it [ but I had already inserted the card and PIN] I looked back at the screen and I could not progress anything and the card did not exit. I spoke to some staff who were at the corner talking to each other and they told me that the machine was working and that i should contact my bank, but that someone else had recently had a problem with the card being retained. I called the bank who said they would stop my card. Another person approached the machine and i warned him. He said he would take the risk and carried out a transaction [ you don't want to look too carefully when someone is operating at a machine]. I did my shopping inside Sainsbury using a different card. When i came out i discovered from my telephone banking that cash withdrawals had been made at 'Grove Vale Serv ' for about £251.99 and £41.99.

I am sure that no one was by me when I first used the machine and can't work out how this all happened. I reported this again to the Bank who confirmed my card had been stopped -[ but obviously not in time.] All of this makes me feel so stupid and was expecting the bank not to believe me as it all sounds so implausible[ although they didn't say that]. I really don't know what i could have done to avoid this - apart from not using that machine ever again. I have reported it to the police ' online'.

[mac4]

Probably a Lebanese loop https://en.wikipedia.org/wiki/Lebanese_loop

[ianr]

I got my own bank's phone app recently, after mislaying my debit card, solely to enable me to put an immediate hold on withdrawals from it. The hold is easily reversible if you then find your card. The bank's browser online banking doesn't provide that facility, so the only other alternative is a phone call, and I suspect that would probably result in the cancellation of the card. The hold, btw, excludes extablished regular, etc payments.

[se22]

MarkyB Have you checked with Grove Vale service station? They probably have cctv.

[Bic Basher]

It looks like the Lebanese Loop fraudsters have moved on from Barclays to Sainsbury's.

[Sue]

MarkyB Have you checked with Grove Vale service station? They probably have cctv.

 

Wasn't that service station implicated in some card fraud before,or have I misremembered?

It was some years back, and I can't remember the details.

[MarkyB]

I have indeed reported this to the police ; phoning 101 advised me to report it online. I did so with low expectations. However the following afternoon I was phoned by the police asking me to obtain precise times from the Bank and my description for identification purposes on any cctv they may recover. I am very pleased that they seem to be taking this seriously.