Jimmyv Posted February 25, 2013 Share Posted February 25, 2013 Didnot see exactly what happened but police were called to big Sainsburys on DKH yesterday lunchtime to a woman who had suffered a theft whilst taking cash out. Just thought I would suggest some caution to all. Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/ Share on other sites More sharing options...
fl0wer Posted February 25, 2013 Share Posted February 25, 2013 What with this and the bike theft recently it would seem that particular big supermarket is getting targetted. Would it be too much to ask for Sainsbury's uniformed security staff to be more assertive and patrol outdoors? This is going to affect Sainsbury's reputation - how safe customers feel there. Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619712 Share on other sites More sharing options...
JohnL Posted February 25, 2013 Share Posted February 25, 2013 It was a bit like a wild west town there yesterday. Lots of people all going in different directions.I took some money out - but did make sure no-one was too close. Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619714 Share on other sites More sharing options...
CPFCfan Posted February 25, 2013 Share Posted February 25, 2013 Jenny Eclair tweeted yesterday that she had been distracted at a Sainsburys cash point and her card stolen. She didn?t say what Sainsburys it was though, although I suspect it was the Dulwich one as she retweeted someone who had a similar thing happen at the DKH branch. ?just fallen foul of oldest ATM heist, guy distracts me, i tell him to get lost, he nicks my card, i think machine has swallowed it, .... waste time telling supermarket, -10 min later get through to bank, cancel card, he's already used it twice at machine ten min down rd. grrrrrrrrrrrrr- I knew he was up to something, he told me the machine had swallowed his card the day before, the lying shit- feel v cross? Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619718 Share on other sites More sharing options...
Odyssey Posted February 25, 2013 Share Posted February 25, 2013 On Saturday, someone tried to distract me at the cash machine by shining one of those high-powered lazered green lights on the cash machine and around it. But I stayed focus on what I was doing because I kind of realised that this could be a trap to get me to turn around in order to take my attention off from what I was doing. I think Sainsburys need to get a grip of the problems that are happening at that particular branch and they do have a duty of care and I hope that Sainsburys reads the EDF. Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619738 Share on other sites More sharing options...
Sue Posted February 25, 2013 Share Posted February 25, 2013 I don't understand this, surely you only put your pin in once the card is actually in the machine, so at what point did this guy steal the card?He must have seen the pin being entered otherwise he wouldn't have been able to use the card down the road? Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619779 Share on other sites More sharing options...
JohnL Posted February 25, 2013 Share Posted February 25, 2013 Don't underestimate the deviousness of these thieves.I had a card/pin stolen years ago and the bank couldn't believe that I hadn't written it down.Years later I saw the scam on TV and realised how they did it - they will have a method that they practice, to get both pin and card.Sue Wrote:-------------------------------------------------------> I don't understand this, surely you only put your> pin in once the card is actually in the machine,> so at what point did this guy steal the card?> > He must have seen the pin being entered otherwise> he wouldn't have been able to use the card down> the road? Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619794 Share on other sites More sharing options...
DJKillaQueen Posted February 25, 2013 Share Posted February 25, 2013 They have all kinds of methods for getting pin numbers (including card readers). Just simply following the target at the checkout is a great way to get the pin (the keypads at the checkouts are so badly designed). Cameras stuck to or zoomed in on the machine are another one, which is why you should always cover your hand when dialing in the pin and don't turn around for anyone until you are finished at the machine. Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619843 Share on other sites More sharing options...
Jimmyv Posted February 25, 2013 Author Share Posted February 25, 2013 I thought it was Jenny Eclair but did not want to say without being certain. So the theft goes as such.1) you put in your card type in pin and wait for cash2) you are momentarily distracted whilst you wait for the money3) thief steals your card4) you look back and your money is there5) you have money but no card so feel ok6) stranger tells you that if you enter pin again card will come back7) card does not come back back but thief has both card and pin8) you know the restThe smartest bloke I know got done by this scam so please do not assume you won't be Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619910 Share on other sites More sharing options...
oliviaandmilo Posted February 25, 2013 Share Posted February 25, 2013 What does this guy look like? Always have to be weary around cash points, Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-619956 Share on other sites More sharing options...
Sue Posted February 26, 2013 Share Posted February 26, 2013 If the scam was carried out as described by Jimmyv, presumably there would need to be at least two people involved - one to distract and one to take the card (and to advise you to re-enter your pin).Because I can't see how the distracter (word?!) could lean across and take the card at the same time as distracting you, unless he was David Blaine :)) Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620062 Share on other sites More sharing options...
JohnL Posted February 26, 2013 Share Posted February 26, 2013 I'd say they work in teams (more than 2).Sue Wrote:-------------------------------------------------------> If the scam was carried out as described by> Jimmyv, presumably there would need to be at least> two people involved - one to distract and one to> take the card (and to advise you to re-enter your> pin).> > Because I can't see how the distracter (word?!)> could lean across and take the card at the same> time as distracting you, unless he was David> Blaine :)) Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620072 Share on other sites More sharing options...
gpercival78 Posted February 26, 2013 Share Posted February 26, 2013 Ah thats why Jenny Eclair wasnt too happy going through Sainsburys on Sunday afternoon! We did notice her waking through Sains v. quickly, with Sains members of staff! Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620082 Share on other sites More sharing options...
Huggers Posted February 26, 2013 Share Posted February 26, 2013 you could distract just by saying 'I think you've dropped your mobile'- wouldnt we all look down for a second then? Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620095 Share on other sites More sharing options...
rgutsell Posted February 26, 2013 Share Posted February 26, 2013 Hiya Its been done to me (Piccadilly, London)They work in pairs, one lines up behind you and gets the PIN number whilst you are entering it. The other then distracts you (In my case they dropped a ?20 note on the ground), and whilst you are distracted the other (behind you) takes the card. They then quickly use the card, often near you, and the guy you did not see (behind you) gets the cash out. They don't run away, they saunter away. It takes you a while to get back to being grounded, and by then they have done it all, and thrown the card away. If you are being distracted, put your hand over the card (whilst it is still in the machine). Don't expect much from the Police. They record it, but if there is no CCTV and no violence, they give you a case number and that will help to ensure you get your dosh back.Rgutsell Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620277 Share on other sites More sharing options...
caz6868 Posted February 26, 2013 Share Posted February 26, 2013 this happened last year summer on a few occasions ,i witnessed one theft at the natwest. young guy told the lady who was with her granchildren that the machine was not giving money out and then grabbed the card..but a lady on a motorbike took chase..two men young in brand name tracksuits age between 20 and 25yrs..i was behind the lady in the queue.she was shaken..i don't believe they caught them..think they had a drive around the back of where lloyds chemist is..beware they are everywhere Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620349 Share on other sites More sharing options...
Jimmyv Posted February 26, 2013 Author Share Posted February 26, 2013 Which nat west was this? Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620358 Share on other sites More sharing options...
fl0wer Posted February 28, 2013 Share Posted February 28, 2013 Dear ED readers, Sainsbury's central management have been looking into safety on the DKH site and write back as follows:Thanks for [my email] and comments about our Dulwich store. I?m sorry to hear that people are discussing bike thefts and cash point machine robbers at work around the store and the car park doesn?t get adequately patrolled. I can understand how disappointing this must be, as you and other customers may now fear visiting the store.We want our customers to enjoy visiting our stores and using the facilities provided so we set very high standards. We also want them to feel safe so we check they?re meeting these by visiting them regularly and checking the quality of their service.With that in mind, I?ve been in contact with the store today and spoke with Mat Carlson, Duty Manager and passed on your comments. He told me they had a spate of bags thefts in the past outside the store but nothing has been reported recently. The car park gets patrolled on a regular basis and is also covered with a number of CCTV cameras which are monitored within the store.He also told me he was aware of the forum and if you have any specific thing that you want to report, you can bring this to the attention of him or the store manager directly. They will then discuss this with you in more detail. Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620814 Share on other sites More sharing options...
Cora Posted February 28, 2013 Share Posted February 28, 2013 Sounds like they are not looking into it further but feel like they have already done enough, bit of a passive response to me.....certainly don't find it reassuring.... Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620819 Share on other sites More sharing options...
caz6868 Posted February 28, 2013 Share Posted February 28, 2013 hi jimmy v ,i think its a natwest just beside co-op Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620884 Share on other sites More sharing options...
minder Posted February 28, 2013 Share Posted February 28, 2013 I agree with Cora. A very nonchalant response from Sainsburys management. Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620916 Share on other sites More sharing options...
Jeremy Posted February 28, 2013 Share Posted February 28, 2013 The Sainsbury's duty manager has said "nothing has been reported recently".There are two possibilities - either the duty manager is lying, or peope have genuinely failed to report these crimes. Perhaps some of the victims can fill us in? Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620922 Share on other sites More sharing options...
miamia Posted February 28, 2013 Share Posted February 28, 2013 It's terrible your not safe anywhere Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620924 Share on other sites More sharing options...
spanglysteve Posted March 1, 2013 Share Posted March 1, 2013 Deleted, posted in wrong forum Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-620969 Share on other sites More sharing options...
CPFCfan Posted March 1, 2013 Share Posted March 1, 2013 Jeremy Wrote:-------------------------------------------------------> The Sainsbury's duty manager has said "nothing has> been reported recently".> > There are two possibilities - either the duty> manager is lying, or peope have genuinely failed> to report these crimes. Perhaps some of the> victims can fill us in?Or the reports have not got through to the Duty Manager. If I was reporting a crime, I would talk to security in the store. You would assume that all reports of crime in around the store would be reported up the line but you would also assume that the duty manager has spoken to security. I don?t believe that the crimes have not been reported. Did every member of staff completely miss the police presence last weekend outside the store? The e-mail sounds like a complete ?not my problem? cop out Link to comment https://www.eastdulwichforum.co.uk/topic/29505-incident-at-sainsburys-cash-machines/#findComment-621060 Share on other sites More sharing options...
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