Melbourne Grove Medical Practice

[Alexisbamboo]

I feel so discusted by the way melbourne grove medical practice had treated both me and my baby who is now 19 months since we have joined them in September 2012

To cut a long story short- it took almost 4 weeks for them to process our registration when we joined, another two months to get a nurses appointment for my baby's routine Injections, i must say that when i finally got to see the nurse she was lovely, the first time I saw a gp I was discusted with her manner and lack of care, I've had recurring problem since my pregnancy and the doctor just stared at me for the whole appointment with a blank look on her face she did not ask any questions to determine what was wrong with me she did not examine me or offer any help I walked out off the appointment in total shock on the way home I started to cry I felt humiliated

I have been trying to make appointments for my baby to see gp they are not available and when you call up some of the reception staff are abusive and very rude and unhelpful, this has happened on over 10 occasions with different staff, very strange because when you go in person they are nice to your face but I have heard them talking about patients out loud which is completely unprofessional

I have now given up all hope of getting a doctors appointment for my baby and I'm on the way to register with another gp surgery as we speak

Anyone who needs to register with a gp take my advice steer we'll clear of melbourne grove medical practice

[Angharad_L]

I've just joined Melbourne Grove and they said it would take a week to process my details and only then could I ask to see a doctor.

What's a better medical practise???

x

[Alexisbamboo]

Hello

I am registering with forest hill road practice I have heard good things about them

You need to check if they will cover your postcode

:-)

[siousxiesue]

East Dulwich hospital has their own GP surgery now. Recommend them, friendly, did my flu jab and an MOT type thing for me.

[peristalsis]

Their systems are out of order at the moment.

"Our telephone lines and appointment system are currently down. We are working to resolve this problem. We do apologise for the inconvenience caused"

http://www.mgmp.co.uk/

[fluffy]

Couldn't agree more with the exception of one GP who is marvellous. The reception staff are better than they once were (believe it or not!) but I have also been perturbed by overhearing discussing patients from the waiting area. Also routinely wait an hour beyond scheduled time to be seen. Shambles.

[EJTH]

Lordship Lane Medical Centre - http://www.306medicalcentre.nhs.uk/index.aspx - is lovely (just down near the Plough Pub end, opposite Crystal Palace Rd). Very responsive doctors, nice nurses and reception staff and warm waiting room. Never had to wait more than 24 hours for an appointment and once when too sick to get out of bed, they called me to check I was ok. Nice people.

[Guest]

I joined them recently and it took 1 week to register and I got an appointment the week after.So far so good but I can understand all the complaints about them. The people at the reception are not very professional....they're loud and most of the time just socialising. If I had a choice, I wouldn't go there, but I don't due to my postcode. I'm too far away to register at the gardens...

[badger]

Got to be better than DMC.

Have also found the Gardens pretty shocking in the past.

[esme]

I think the doctors are great tho completely agree about most of the receptionists there are a couple who are lovely and very helpful

[Dame Dulwich]

After the major changes to the Health service which took place in April 2013, if you have any serious concerns of lack of care or where you want poor standards of care to be investigated, you need to contact NHS England. PALS is useless!

http://www.england.nhs.uk/contact-us/complaint/