Jump to content

Recommended Posts

Atila the gooner wrote:Barclays in my experience are rubbish at most things.


That is where we part company atila, Barclays are brilliant at charging for absolutely everything, for making it as difficult as possible to get your own money out of their clutches, and for trying to get hold of anyone of value to discuss your account problems.

only one way to get around it, have two cards. I have a switch/maestro for my current account and very rarely use it. i actually use a solo card for any transactions basically transferring cash onto the solo account, so that if the card is ever cloned theres only ever ?100-200 on it anyway
  • 3 weeks later...

I don't buy petrol or buy using debit card on the interweb or use internet banking (I use telephone banking), and my debit card has never been compromised in 20 years.


My company credit card was one of thousands compromised in the last Fasthosts debacle (thousands of customer details stolen) - HSBC rang to tell me before any loss occurred (they were clearly working their way through a list of hundreds of their own customers), then I had to get my card cancelled and another reissued, which was a pain as I was travelling at the time.


It makes sense not to store CC details on websites: if it's a large organisation, they'll have good defences and data protection but will be a major target for worldwide thieves 24/7. If they're small, their security and data protection may not be sufficient.

Someone took ?1,500 out on my cards - Eurostar to Paris, trip on the London Eye for 4, shopping spree in Mango all within 48 hours. Fortunatly I was living in Alaska at the time and FirstDirect knew this, so when I called in a panic they were really helpful and I was fully refunded within a week
  • 2 weeks later...

Scotslass, any ideas where your CC details were taken?


FD are generally very good although I noticed that last month they'd actually tried to defraud me on my CC statement.


I'd paid of the balance in full before the final date, yet a charge for interest appeared on the following statement. When I called to query it they said that there was a computer error and they were looking into it. Strange I thought. If I hadn't checked my statement I would've just paid the new balance and heard nothing from FD?!


If you use FD Visa I'd recommend you check your last statement.

Will get on and check the Visa as well.


Don't know how they cloned the card - got told they had used a card to withdraw cash in Germany!! Only ever seem to use it in Sainsburys or Somerfield so completely baffled how they managed it.


On another side to this, when I spoke to FD last night they put me on hold to go through to their Fraud Dept and ended up talking to someone in India. Found this out when I started asking questions that she didn't have answers too and got told 'Madam if you listen to me I am telling you the information'!! My response "but the information is not related to my question" (6)

My card was cloned at a certain ED petrol station a while back, and then used for a spending spree in Egypt. Thankfully RBS noticed before I did, and the money was refunded immediately. Needless to say that petrol station no longer receives our patronage, unless we're totally desperate and have cash!

Got a phone call from my Natwest bank the other day (they had to try twice because i thought it was a scam) to ask whether i had been using my card in United Arab Emirates.... which i hadnt been. Luckily, the criminal in question was declined twice from using the card, which is lucky. My card was canceled and i received a new one the next day.

Natwest are brilliant with some things it seems!


Anyway... ive never been to the Texaco garage...but it worries me that if this place is culpable then why is nobody aware/its shut down? seems all very casual to me.

OK folks here's the real deal: Banks cancel cards (even while you're on holiday!) to protect themselves and merchants, not you. You're not responsible for the fraud, which is why you always get your money back (eventually). The banks are responsible for wearing the debt temporarily and eventually the merchant that authorised the fraudulent transaction will wear the cost.


If the merchant (i.e. petrol station) wants to stop this kind of crap happening they will make sure their infrastructure is secure and they don't have dodgy employees swapping out their POS kit for modified versions that skim cards. They'll also make sure their CCTV camera's don't point at the POS device so PIN details can't be captured by the employees with access to the CCTV kit.


The police don't want to know about it because it would be a big waste of resource for something that would return them little reward. These operations are international and it would take massive cross-border cooperation to yield any sort of reward. The bottom line is that the merchants needs to get their houses in order, or they will end up paying the bill. Not the bank, and most importantly not you. I agree that the banks should refund your money to your account more quickly, as in most cases it will certainly not be your fault, however that's the only real issue for the consumer here.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • The issue must be everywhere at the moment. I was visiting a friend last week in Bermondsey, think we were walking  down Linton Rd & we dodged 7 dog poos. It was disgusting. 
    • Thanks for your message — I actually took the time to look into what CityHive does before posting my original comment, and I’d encourage anyone with questions to do the same. Yes, the Companies House filings are overdue — but from what I’ve gathered, this seems likely to be an accountant or admin issue, not some sign of ill intent. A lot of small, community-based organisations face challenges keeping up with formalities, especially when they’re focused on immediate needs like food distribution. Let’s not forget CityHive is a not-for-profit, volunteer-powered CIC — not a corporate machine. As for the directors, people stepping down or being replaced is often about capacity or commitment — which is completely normal in the voluntary and community sector. New directors are sometimes appointed when others can no longer give the time. It doesn’t automatically mean bad governance — it just means people’s circumstances change. CityHive’s actual work speaks volumes. They buy most of the food they distribute — fresh produce, essential groceries, and shelf-stable items — and then deliver it to food banks, soup kitchens, and community projects across London. The food doesn’t stay with CityHive — it goes out to local food hubs, and from there, directly to people who need it most. And while yes, there may be a few paid staff handling logistics or admin, there’s a huge volunteer effort behind the scenes that often goes unseen. Regular people giving their time to drive vans, sort donations, load pallets, pack food parcels — that’s what keeps things running. And when people don’t volunteer? Those same tasks still need to be done — which means they have to be paid for. Otherwise, the whole thing grinds to a halt. As the need grows, organisations like CityHive will inevitably need more support — both in people and funding. But the bigger issue here isn’t one small CIC trying to make ends meet. The real issue is the society we live in — and a government that isn’t playing its part in eradicating poverty. If it were, organisations like CityHive, The Felix Project, City Harvest, FareShare, and the Trussell Trust wouldn’t need to exist, let alone be thriving. They thrive because the need is growing. That’s not a reflection on them — it’s a reflection on a broken system that allows people to go hungry in one of the richest cities in the world. If you're in doubt about what they’re doing, go check their Instagram: @cityhivemedia. You’ll see the real organisations and people receiving food, sharing thanks, and showing how far the impact reaches. Even Southwark Foodbank has received food from CityHive — that alone should speak volumes. So again — how does any of this harm you personally? Why spend time trying to discredit a group trying to support those who are falling through the cracks? We need more people lifting others up — not adding weight to those already carrying the load.
    • Well, this is very disappointing. Malabar Feast  has changed its menu again. The delicious fish curry with sea bass no longer exists. There is now a fish dish with raw mango, which doesn't appeal. I had dal and spinach instead, which was bland (which I suppose I could/should have predicted). One of my visitors had a "vegetable Biriani" which contained hardly any vegetables. Along with it came two extremely tiny pieces of poppadom in a large paper bag.   This was embarrassing, as I had been singing Malabar's praises and recommending we ordered from there. The other mains and the parathas were OK, but I doubt we will be ordering from there again. My granddaughters wisely opted for Yard Sale pizzas, which were fine. Has anybody else had a similar recent poor (or indeed good!)  experience at Malabar Feast?
    • Another recommendation for Silvano. I echo everything the above post states. I passed first time this week with 3 minors despite not starting to learn until my mid-30s. Given the costs for lessons I have heard, he's also excellent value.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...